BlaBlaCar is the global leader in long-distance carpooling. We are an innovative and fast-growing company building a unique community of members to transform the way people travel!

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Community Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.

For more information about us, please visit www.blablacar.com/dreamjobs

What you will directly contribute to:

• Moderating member exchanges and content such as profile and vehicle pictures, trips, etc.
• Responding to our users’ questions and requests (we offer a 100% response service)
• Processing complaints and claims in a timely manner 
• Communicating feedback and bugs to the Tech Team
• Reporting into the Associate Manager
• Improving the overall member experience

What you will need to be successful:

• Excellent proficiency in written and spoken Italian and English
• Fluency in additional languages are an asset
• Experience in customer service of course a plus
• Proven ability to prioritise busy workloads
• Sincere willingness to fairly balance our business and members' needs
• Strong ability to work on his own while being dynamic and hardworking
• Strong knowledge of the internet ecosystem
• A prior experience using the service as a driver, a passenger or both, would be a plus
• Be humble, structured, organised, motivated by innovation and a relentless doer 
• Enjoy working as a team-player and learning from others

A few practical details about the role

• Location: 
  • evening and weekend : homeworking from your place
  • 4h a week in Paris BlaBlaCar's headquarters (office hours)
     
• Contract: 
  • Between 20h and 30h / week depending on your possibilities. (the goal is to define a custom planning with you)
  • Mainly on evenings from 6PM to 9PM and weekends
  • 6 months' contract (CDD renewable)
• Compensation:
  12€ gross hourly
   
• Training: 
  The paid training will require to spend around 24h in the BlaBlaCar office by mid December during office hours (as you can between 9 and 5:30). We usually like to split the coaching in different sessions of 3 to 4 hours max.
   
• When?
  Idealy beginning of December... as soon as possible after this date ! 

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What we offer all of our employees

• A start-up spirit that fosters agility, teamwork and impact
• An inspiring working environment including state-of-the-art office spaces
• Free ridesharing to experience our value “Think it. Build it. Use it.”
• Weekly BlaBlaTalks when we learn from each others
• And many more to check out on BlaBlaCar.com/dreamjobs

What is next

If you are ready to join our exciting journey, please apply below: 

• upload your resume in English (PDF format)
• answer our questions in English. 

You might have to answer a question in your mother tongue or in the language of the position you’re applying for. Please note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.

You can expect us to review your application within the following 2 weeks. If your application and profile fit our requirements, we will send you a first video test and then we will invite you for various interviews with our Community Relations Team.

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