BorderBuddy was founded nearly a decade ago to simplify the Customs Brokerage process through online technology and customer service. We help individuals and small businesses import and export their goods to North America.

Our future depends on bright, energetic people with a strong desire to learn, grow and play an integral part in our business growth and success. We invite you to bring your skills to our company and see what BorderBuddy has to offer!

Our Culture

We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take a great deal of pride in developing exceptional relationships and in supporting our community and our environment.

Work by BorderBuddy's Core Values:

• Customer Obsession
• Create and Simplify
• Learn &  Be Curious
• Own The Outcome
• Collaborative Team Player
• Attention to Detail & Quality

BorderBuddy is seeking a full-time Inside Sales Representative. 

• Canada Customs Industry Experience is an Asset

 Major duties and responsibilities include, but are not limited to:

• Handling sales inquiries professionally (internally and externally) over the phone, and through email.
• Main liaison with customer and provides documentation and information requirements to facilitate routine cross border shipments.
• Prioritize and complete work according to client’s needs, customs requirements and standards.
• Accurate and timely customs processing for various types of shipments.
• Completing files in required time frame and in accordance with BorderBuddy's policies and procedures.
• Communicate with carriers, customers, and /or other government agencies for missing information or required documents including Canada customs invoices, and any other declarations required by the import regulations of the destination country.

• Cultivate strong personal relationships with clients. Continually communicate with clients by telephone and email 
• Review new accounts to ensure correct setup and enter and follow up on the first shipments.
• Analyze all client requirements and assist to prepare all service contracts and facilitate sales.

Outcomes
Within the first 30 days you will:

• Respond to quotes in the calculator platform within 1 hour.
• Meet and exceed a sales target of $5,000.
• Understand the company's key services.
   

Within the first 60 days you will:

• Be able to set up 4-7 customer accounts per day through Kiosk.
• Meet and exceed a sales target of $12,000.
• Understand the high-level priorities for the company and team.
   

Within the first 90 days you will:

• Be able to set up 7-10 customer accounts per day through Kiosk.
• Meet and exceed monthly sales target of $20,000.
• Continue to build 1-2 Champion (referral) relationships per month.
• Identify one process improvement each quarter.

• Must have a minimum of one (1) year previous inbound sales experience within a service based industry.
• Canada Customs Industry Experience is an Asset
• Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form. Must be fluent in English both written and spoken.
• Good computer skills, highly organized with the ability to multi-task. Excellent interpersonal and customer service skills.
• Self-motivated and hardworking.
• College graduate preferred.
• Ability to clearly identify the client's current and future needs and present additional service solution to them.
• Team cooperation and respect is required, being self motivated with a positive attitude.
• Demonstrated negotiation skills.

Working Conditions

• 100% Remote Home Office
• The hours are 8:00 - 4:30 pm, Monday to Friday
• Must reside in Canada

We offer a competitive salary/commission, benefits (health & dental), RRSP’s, a tuition reimbursement program, professional training, and paid time off.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.