Artmore Hotel is hiring! We strive to be unique by delivering an unparalleled level of service unknown in the Atlanta market.  

About BHM:

Boutique Hospitality Management is a dynamic team of hospitality professionals managing full service boutique luxury hotels. BHM is a Hotel Management Company specializing in delivering guests a unique four star full service experience in hotels and resorts unlike other hotel management companies. Experienced in all facets of hotel management services, resort operations, acquisitions, repositioning, development and marketing enabling owners to maximize their return on investment or lenders the ability to return an asset to profitability and prepare it for sale.

Most hotel management companies have most of their experience in chain hotels, but Boutique Hospitality Managements roots have grown deep in unique independent hotels and as such possess the precise experience to maneuver a boutique hotel in a competitive market to maximize efficiencies, improve guest satisfaction and ultimately increase profitability.

Visit us on the web at http://www.boutique-hospitality.com.

The Valet Attendant will drive, park and retrieve guest and visitor vehicles as they arrive and depart from the hotel, courteously, safely and efficiently according to the hotel's standards. Provide luggage assistance.

•Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
•Resolve guest complaints, ensuring guest satisfaction.
•Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
•Ability to grasp, lift and or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75lbs.
•Ability to stand, walk and or sit and continuously perform essential job functions
•Maintain knowledge of: a) scheduled daily activities. b) daily arrivals/departures, house count and VIP guests. c) features and services provided by the hotel. d) hours of operation of each outlet. e) parking facilities, layout, hours of operation, prices and procedures.
•Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
•Communicate arriving guest name to front office staff to assist with speedy check-in
•Assist guests and visitors into and out of their vehicles.
•Communicate parking procedures to guests/visitors.
•Assist guests with loading/unloading luggage into and out of their vehicles.
•Provide claim tickets to guests for their luggage.
•Take possession of and park vehicle. Document location of vehicles parked in parking facility.
•Ensure security of vehicle and its keys. Date/time stamp vehicle parking ticket and file.
•Check with the Supervisor or Front Office staff for further parking needs or next assignment. Remain at assigned post while not parking vehicles.
•Hold vehicles at hotel entrance areas. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
•Receive vehicle claim ticket from guest and ensure proper validation; relay validation/payment procedures to guest.

•Follow department procedures for retrieving a vehicle without a guest claim ticket.

•Retrieve guest vehicle keys from secured location and retrieve guest's vehicle from parking facility.
•Release vehicle to guest upon proper authorization of claim tickets.
•Open vehicle doors, assist guest into the vehicle and close doors.
•Relay accurate directions to guests/visitors on inquires regarding destinations within the local area.
•Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
•Follow designated procedures for vehicle accidents, breakdowns and incidents.
•Third shift: Complete nightly audit of parked vehicles with parking claim tickets, resolve discrepancies and submit list for charges to be posted by Night Auditor.
•Second shift: Reorganize vehicles in parking facilities and keys to prepare for the following day's parking business.

Education & Experience: 

High school graduate or equivalent vocational training certificate.
Prior training in guest relations.
Valid drivers' license.
Excellent driving record.
Thorough knowledge of local areas and roads.
3+ years experience driving vehicles.
Good understanding of the English language.
Able to drive all types of vehicles.
Compute basic arithmetic.
Ability to communicate effectively with others
Knowledge of vehicle maintenance.
Previous experience in a similar position in the Hospitality industry.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
•Answer the entrance telephone and provide clear, accurate information to guests and employees
•Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes

Other duties as assigned by the supervisor

All your information will be kept confidential according to EEO guidelines