The Regency Hotel is hiring! Be apart of an incredible transfromation by applying with us today!

Boutique Hospitality Management is a dynamic team of hospitality professionals managing full service boutique luxury hotels. BHM is a Hotel Management Company specializing in delivering guests a unique four star full service experience in hotels and resorts unlike other hotel management companies. Experienced in all facets of hotel management services, resort operations, acquisitions, repositioning, development and marketing enabling owners to maximize their return on investment or lenders the ability to return an asset to profitability and prepare it for sale.

Most hotel management companies have most of their experience in chain hotels, but Boutique Hospitality Managements roots have grown deep in unique independent hotels and as such possess the precise experience to maneuver a boutique hotel in a competitive market to maximize efficiencies, improve guest satisfaction and ultimately increase profitability.

Visit us on the web at http://boutique-hospitality.com.

-Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote marketing programs, Assign reservations based on guest preferences and availability.

-Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency. Requires legible writing skills in the event the computer system is inaccessible and manual documentation of reservations is required.

-Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Memorize and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.

Education:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities necessary to perform the functions of the job.

Experience:
No prior experience required. Prior communications, reservations, hospitality and/or computer experience preferred.

Additional information

Benefits:

401K

Health care

Optional insurance

All your information will be kept confidential according to EEO guidelines.