Customer Experience Associate
- Full-time
Company Description
Bubbleball is the future. We’re an NYC startup making waves as we bring our new products and ridiculous fun to America. Just visit bubbleball.us and you’ll get it.
Job Description
- Develop the BubbleBall customer service from the ground up
- Play a key role in developing the brand experience across all facets of the business, not just customer service
- Go above and beyond to deliver exceptional customer service
- Prepare for customer inquiries by studying best in class customer service practices
- Respond to customers via email, phone and social media
- Provide accurate information to customers regarding billing and shipping of orders
- Help set up customer inquiry routing processes and systems
- Identify opportunities for improvement of systems as they relate to customer service, including CRM, customer support and fulfillment systems
Qualifications
- Minimum BS/BA degree or MBA
- A minimum of 1-year customer service, sales or account management experience is strongly preferred
- Strong follow-through ethic and the ability to support multiple individuals in a fast-paced environment
- Thrives in a challenging startup environment
- Native English speaker
- Exceptional verbal and written communication skills
- Exceptional interpersonal skills
- Organized, resourceful, and self-motivated with a very strong work ethic
- Ability to stay calm when handling difficult customer experiences
- Interest and experience in sports or events industries a plus
- Experience managing other customer service representatives also a plus
- Experience using systems such as Salesforce.com and Desk.com a big plus
Additional Information
Salary
- $40,000 - $50,000 + stock options