Account Coordinator

  • Burlington, VT
  • Full-time

Company Description

Burlington Laboratories is a full-service drug testing laboratory, founded by people with experience in the substance abuse treatment community. We understand treatment because our backgrounds are with the addiction treatment community.  Our experience with patients helps us understand how to offer you the best support for your program through science and technology.

We support treatment by offering same day results.  Having the most accurate information in the shortest turnaround time helps you make better decisions about the people in your program. Our drug testing services are designed to support you, your programs, and your ability to provide timely and effective counseling for your patients and clients.

We also work with our clients to customize test panels for the exact testing you would like performed.  With any panel, we are proud to include EtG (alcohol metabolite) screening.  We believe having information about your patient's alcohol use may influence how treatment is administered.  Having the most information available is key to delivering the best treatment available.

As part of our mission to support overall health, we are pleased to give back to the communities we serve. We donate at least 10% of our profits to community organizations. In the past year, we have funded various rehabilitative programs for young mothers, emergency food and shelter centers, soup kitchens, positive recreation facilities for youth, and other endeavors that focus on promoting healthy bodies, healthy families, and healthy lives.

We think we are a different kind of drug testing laboratory.  We think our passion for supporting effective treatment makes us a better lab.  Contact us today to find out how we can support your program.

Job Description

Job Title: Account Coordinator

Department:  Account Management

Reports to: Business Development Manager

Supervises:  None



The Account Coordinator will be responsible for coordinating account services to the Burlington Labs clients, agencies and organizations that comprise our current customer base.  S/he will have the primary responsibility of fulfilling the urine collection needs of current customers, including ensuring that our customers have adequate collection supplies and that specimens are shipped or picked up from client sites in a timely manner.  The Account Coordinator will also be the primary interface with collection supply vendors and will ensure that inventories are maintained and properly controlled.  This position will maintain and manage the current affidavit process, and will also provide support to the Customer Service and Account Management teams on an ongoing basis. 



The Account Coordinator, at a minimum, will have successfully completed the requirements of a high school diploma with 2 years of previous customer service experience.



Include but are not limited to the following:

  1. Travel to designated facility for purpose of collecting urine specimens.

    (Located in Burlington, VT)

  2. Perform collections for urine drug screening, both observed and unobserved.

  3. Ensure that all patient paperwork is filled out correctly and all necessary information has been          captured at the time of the collection.

  4. Adhere to confidentiality expectations and HIPAA compliance.

  5. Update and maintain client contact information and records, as necessary.

  6. Coordinate the affidavit process, ensuring quick turnaround time and full visibility to delays in paperwork and testing.  

  7. Support the account management department with various tasks such as the set-up of new accounts, data entry, tracking volume from our existing customers, and utilizing our CRM system.

  8. Assist the Burlington Front office in day to day tasks including the observation of UA collections.

  9. Manage the shipping, ordering, scheduling pick-ups, and inventory levels for internal use and external customers.

  10. Oversee the use of courier services to collect specimens from locations where courier service is used in lieu of UPS.

  11. Maintain, organize and control supply levels for the Burlington front office as well as the supplies that are drop shipped to customer sites.  Manage the fulfillment of supplies shipped out to our customers.

  12. In cases where appropriate, assist with the setup of outside collection sites at either customer locations or at Burlington Lab managed sites.

  13. Maintain valid driver’s license and reliable transportation.



  1. Use effective communication skills.  Use communication technologies efficiently.

  2. Act responsibly and follow professional code of conduct as set forth by senior personnel. 

  3. Utilize excellent computer skills, especially Microsoft Office.

  4. Multitask while maintaining attention to detail.  Work in a highly organized, efficient and collaborative manner.

  5. Operate with a high level of reliability, dedication and initiative.

  6. Possess the personal affinity towards the belief that substance use addictions can be treated.



The Account Coordinator works full-time and may be required to work day, evening or night shifts including weekends, holidays and on-call.  While performing the duties of this job, the employee may be required to stand or sit for long periods of time. 



All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently.  This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. 


Additional Information

This position will work 40 hours per week, generally Monday-Friday during days, except when special events will require after-hours attendance.  

We offer a fast paced, energetic work environment with opportunities for growth and a very competitive benefit package.  Highlights of this package include full medical insurance, 401K with company match, life insurance and 3 weeks of CTO per year.  To find out more about our company, please visit our website at

Burlington Laboratories, INC. is an Equal Opportunity Employer. M/F/V/D