Sage 100 ERP (MAS 90 / MAS 200) Support Analyst
- Miami, FL, USA, Miami, FL
Business Computer Associates (BCA) is currently seeking a Sage 100 Support Analyst (Help Desk) to expedite support for our clients.
The ideal candidate should have hands-on experience using Sage 100 ERP (MAS 90/200) Accounting and Distribution modules.
• Problem solver with strong communication and people skills
• Strong customer service background
• Excellent oral, written, and interpersonal communicator (English/Spanish a plus)
• Detailed-orientated candidate, proficient at resolving customer issues in a professional manner
• Multi-tasker who handles multiple activities and operates well in difficult situations
• Worker who thrives in a team environment and has excellent follow-up and communication skills
• Provide technical support for clients’ Sage 100 ERP software
• Analyze issues to isolate specific problematic component(s)
• Provide testing and documentation for our custom solutions
• Solve problems and make decisions at the strategic and tactical levels
• Provide ongoing support services to existing clients
• Experience with Sage 100 ERP software (very beneficial)
• Experience with implementation and support of ERP systems in a distribution, professional services, or manufacturing environment (desirable)
• Technical skills that include an in-depth understanding of financial application software in PC operating systems • Knowledge of other financial applications software such as QuickBooks, Sage 50 (Peachtree), Microsoft Dynamics (beneficial but not necessary)
• Knowledge of Crystal Reports, Sage Intelligence or any other report writing tool is considered a plus
• Accounting, Computer Science, or another business-related field; or equivalent experience • Technical proficiency in the areas of software troubleshooting and support a plus
PLEASE SEND YOUR SALARY REQUIREMENTS AND RESUME. THANK YOU. BCA IS AN EQUAL OPPORTUNITY EMPLOYER. WOMEN AND MINORITIES ARE ENCOURAGED TO APPLY.
No recruiters please.