Technical Support Specialist - Tier 1

  • Chesterfield, MO
  • Full-time

Company Description

BizLibrary is the leading provider of e-Learning and blended learning solutions for small and mid-sized organizations. For more than 16 years, our learning solutions have included award-winning course libraries and technology platforms.  In 2012 alone, our Streaming Video Library was voted “Best Soft Skills Training Content” by E-Learning Magazine, our Learning Management System voted a “Top 20 Learning Portal” by TrainingIndustry.com, and we won the coveted Brandon Hall Gold Award for Excellence in the Best Advance in Learning Management Technology for External Training category.

Job Description

  • Provide outstanding customer service in a Tier 1 Technical Support role to BizLibrary's external clients.
  • Primary responder for all inbound support requests through phone and email channel; responds to telephone calls and emails by defined process and performance measures.
  • Performs technical troubleshooting of BizLibrary’s software product using tools and internet browsers in desktop and mobile environments.
  • Follows processes to document technical support cases in BizLibrary case management software.

Qualifications

  • High school diploma or equivalent.  2 year college degree in technically related discipline, preferred.
  • 1-2 years help desk or related work experience required. 
  • Excellent oral and written communication skills.
  • Ability to provide professional customer service to clients.
  • Problem analysis and Problem-solving skills.
  • Adaptability to change within the workplace.
  • Strong attention to detail.

Additional Information

If interested in this opportunity, please send your resume to abehrens@bizlibrary.com.