Technical Support Specialist - Tier 1

  • Chesterfield, MO
  • Full-time

Company Description

BizLibrary is the leading provider of e-Learning and blended learning solutions for small and mid-sized organizations. For more than 16 years, our learning solutions have included award-winning course libraries and technology platforms.  In 2012 alone, our Streaming Video Library was voted “Best Soft Skills Training Content” by E-Learning Magazine, our Learning Management System voted a “Top 20 Learning Portal” by, and we won the coveted Brandon Hall Gold Award for Excellence in the Best Advance in Learning Management Technology for External Training category.

Job Description

  • Provide outstanding customer service in a Tier 1 Technical Support role to BizLibrary's external clients.
  • Primary responder for all inbound support requests through phone and email channel; responds to telephone calls and emails by defined process and performance measures.
  • Performs technical troubleshooting of BizLibrary’s software product using tools and internet browsers in desktop and mobile environments.
  • Follows processes to document technical support cases in BizLibrary case management software.


  • High school diploma or equivalent.  2 year college degree in technically related discipline, preferred.
  • 1-2 years help desk or related work experience required. 
  • Excellent oral and written communication skills.
  • Ability to provide professional customer service to clients.
  • Problem analysis and Problem-solving skills.
  • Adaptability to change within the workplace.
  • Strong attention to detail.

Additional Information

If interested in this opportunity, please send your resume to