The VoIP Engineer Level II is responsible for managing, maintaining and implementing our end client’s phone systems. Ensuring client satisfaction and performing proper maintenance for the phone system is essential in this position.

Essential Duties and Responsibilities:
The VoIP Engineer Level II position is a key contributor in the success of managing and implementing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work on multiple priorities and/or projects simultaneously.
• Excellent listening and communications skills, both verbal and written.
• Strong customer relationship skills.
• Organized, detail oriented and self-motivated.
• Ability to provide and maintain detailed documentation on each job.
• Strong computer skills and the ability to effectively communicate through e-mail.
• Knowledge in basic networking configurations
• Experience in Server 2003 Operating Systems to current and Windows XP Operating Systems to current.
• Experience in various PBX & IP based phone systems.
• Ability to remain in contact with the client thru the completion of the incident.
• Problem-solving abilities and ability to meet reasonable deadlines.
• Ability to build positive and collaborative relationships.
• Willingness to develop professionally.
• Ability to work with little supervision and the ability to manage a team.
• Experience with Star2Star a plus

Expected Outcomes:

• Success in the VoIP Engineer II position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Level Agreements) put in place for the various agreements.
• Candidate will be graded on the profitability of the client agreements and on the amount of incidents that are able to be resolved before affecting the clients.

Educational/Vocational/Previous Experience Recommendations:

• A+ Certification is preferred.
• NET+ Certification is preferred.
• 2+ years’ experience in managing phone systems is required.
• 1+ years’ experience in computer network management is required
• Experience with Star2Star a plus
• A background check and clean DMV report are required.

We place a strong emphasis on Top Quality, Experience, and Customer Service. 

Bottom Line:

We are looking for a Certified Technician who is willing to learn *our* way of providing top-quality customer support. You will fine-tune your trouble-shooting skills and be exposed to a wide variety of network setup and internet operations.

This position is in Indianapolis. Please do not apply if you are outside the Indianapolis Area.