At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern.

Introduction

Are you a versatile Software Engineer with excellent knowledge of service management processes?  Do you feel up to the challenge of becoming a key developer of service management processes in the IT Department? Join CERN and work in a place like nowhere on Earth. Take part!

You will join:

• The IT Computing Facilities (CF) Group which is responsible for management and operation of the Computer Centre and associated Computing Facilities. This includes the procurement of servers and storage with related validation activities, as well as planning the needs of procurement and retirements. The Group also provides, and supports, tools for the automated operation of large scale computing facilities as well as an up-to-date hardware inventory for equipment installed.
• The Service Management Section (SM) is the team which looks after all "Service Management" activities for the IT Department and ensures ITIL implementation with the commercial software ServiceNow.

More information on the Department is at: http://cern.ch/it-dep.

Functions

As Software Engineer in the IT-CF-SM Section, you will become a technical reference for the "Service Management at CERN", a joint service run by the two departments SMB and IT. You will also play a key role in maintaining a good relationship and communication between the IT department and CERN users, including the implementation and maintenance of the CERN Service Status Board (SSB). 

Your main functions will include:

• Coordinate, implement and maintain service management processes in the CERN ITSM system (ServiceNow).
• Develop, document and deploy integrations to other systems.
• Take part in the day-to-day operational support, such as performance monitoring, diagnostic and resolution.
• Plan, test and document new releases.
• Contribute to standardization and automation of business workflows.
• Provide training and documentation to users.

Master's degree or equivalent relevant experience in the field of computing, or a related field.

Experience:

• Demonstrated experience with a modern ITSM tool and a very good understanding of ITIL or similar best-practices framework for Service Management.
• Practical knowledge of a software development life-cycle concept.
• Previous experience with relational databases and Web technology.
• Experience with User and service support.
• Previous experience working in an international environment would be an asset.

Technical competencies:

• Design of databases/repositories: very good understanding and experience with relational database technology.
• Knowledge of programming techniques and languages: extensive knowledge of scripting languages, web services, software development processes and techniques.
• Testing, diagnosing and optimization of software: understanding of the concurrent lifecycle process of engineering in order to measure and improve quality of software.
• Re-use, refactoring, integration and porting of existing software: understanding the principles of incremental and logical integration of components in order to create operational services.

Behavioural competencies:

• Achieving results: delivering high quality work on time and fulfilling expectations; having a structured and organised approach towards work; being able to set priorities and plan tasks with results in mind; driving work/projects along and seeing them through to their conclusion.
• Communicating effectively: expressing opinions, ideas and suggestions with conviction and in a logical/structured manner; keeping to the point; ensuring that information, procedures and decisions are appropriately documented.
• Solving problems: producing workable and timely solutions that meet requirements; testing solutions for long-term suitability, cross-checking with all concerned before implementation.
• Working in teams: building and maintaining constructive and effective work relationships; contributing to promoting a positive atmosphere in the team through an optimistic and constructive attitude; addressing issues.
• Learning and sharing knowledge: sharing knowledge and expertise freely and willingly with others; coaching others to ensure knowledge transfer.

Language skills:

• Very good spoken and written English.
• Basic knowledge of French or an undertaking to acquire it rapidly.

Eligibility and closing date:

Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all Member States and Associate Member States. (https://home.cern/about/member-states)

This vacancy will be filled as soon as possible, and applications should normally reach us no later than 10.03.2019

Employment Conditions

Contract type: Limited duration contract (5 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position.

These functions require:

• Work during nights, Sundays and official holidays, when required by the needs of the Organization.

Job grade: 6-7

Job reference: IT-CF-SM-2019-7-LD

Benchmark Job Title: Computing Engineer

Please make sure you have all the documents needed to hand as you start your application, as once it is submitted, you will not be able to upload any documents or edit your application further.