About CPABC

BC’s professional accounting bodies, the Institute of Chartered Accountants of BC (ICABC), the Certified General Accountants Association of BC (CGA-BC), and the Certified Management Accountants Society of BC (CMABC) have signed a merger agreement and are working together to establish the Chartered Professional Accountants of BC (CPABC). Currently, accounting bodies representing all of Canada’s professional accountants in every jurisdiction are committed to unification or have already merged under the CPA banner.

Position: Technical Support Specialist
Reports to: Manager, IT
Length: 3-month term with possible extension

Chartered Professional Accountants of BC (CPABC)

The Chartered Professional Accountants of British Columbia is seeking for a highly self motivated and experienced IT Support Specialist to start immediately. This person would provide front line technical support to staff and to our members. They will be part of a team that consists of a senior Technical Support Specialist and external support specialist and two senior systems and administrators.

Key Responsibilities:

The successful candidate will be responsible for:

Internal Support for staff
•Helping staff login and access our systems and services
•Troubleshooting OS and networking issues
•Providing support to staff in their use of Microsoft Office
•Installing and configuring software
•Troubleshooting Browser issues
•Resolving e-mail issues
•Resolving printing issues

External support for our members
•Helping members login and access our online services
•Troubleshooting browser issues as it relates to our online services
•Helping members navigate our services

All other related tasks
•Preparing backup tapes for pickup
•Deploying desktop and laptop computers as needed

Requirements:
•Must have two or more years helpdesk experience required
•MCSE , MCP and A+ Certification would be an asset
•Very strong working knowledge of Windows 7 and Microsoft Office 2007 or Office 2010
•Solid PC hardware skills and experience (A+ certification would be nice an asset)
•Familiarity with anti-malware products like McAfee
•Familiarity with desktop imaging software like Symantec Ghost/BESR and Adobe products such as Acrobat and their CS suite
•Good IP networking skills
•Some Windows AD administration experience
•Experience proving support for business-class printers
•Good troubleshooting abilities and customer service ethic
•Excellent people skills
•Proven communications and organizational skills

CPABC offers an excellent work environment and competitive remuneration for this challenging position. If this job outline describes you, please email your résumé and cover letter with salary expectations by September 15, 2015.

We thank in advance all candidates who respond; however, only those selected for interviews will be contacted.

Local candidates only:
•Vancouver, BC

Required experience:
•IT Helpdesk: 2 years

Required education:
•Diploma/Certificate