At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. Firstly, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Beacon Victim Care Service

Hertfordshire Police and Crime Commissioner has appointed Catch22 to deliver the Beacon Victim Care Service across the county. Catch22 Victim Services provide tailored support to individuals, to empower them to cope, and to recover, from the impact of crime.

As the administrator at Beacon Victim Care, you will play a pivotal role in ensuring that victims and witnesses of crime receive the support and guidance they need. Your dedication will help Catch22 maintain its commitment to delivering compassionate and effective services that empower individuals and make a meaningful difference in their lives. 

You will be responsible for the day-to-day running of the service such as:

• Monitoring and managing the service inbox to ensure service users are contacted with promptly, including those that contact the service via mail.
• Monitoring and answering the helpline to support victims of crime.
• Facilitate meetings such as organizing times, arranging meeting rooms, and writing meeting minutes
• Sending out or completing surveys to service users to capture journey experiences and feedback.
• General management of service petty cash, invoice processing, point-of sale.
• Arrange for teams transport using our internal travel systems.
• Ensuring core office supplies are in stock and ordering resources if required.
• Inputting referrals to the case management system and supporting with case allocations.

We are looking for individuals with administrator experience or individuals with adaptable skills and experience to this role. This can be evidenced in your application and at interview if selected. 

You will be a proactive and organised individual with a strong attention to detail and a passion for supporting others. Your ability to manage multiple tasks efficiently and communicate effectively will ensure the smooth running of our victim service. As a key team member, you will contribute to the continuous improvement of our processes and help foster an environment that prioritises inclusivity and excellence in service delivery. You will also have the opportunity to work closely with a dedicated team committed to supporting victims of crime. Your role will be instrumental in ensuring that our service not only meets its targets but also continues to evolve in response to the needs of the community. Through your work, you will help create a supportive environment where every team member and service user feels valued and empowered.

Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3668B in your message so that we can identify the opportunity. 

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed. 

Additional Requirements: Successful post-holders will need to have a full UK Driving License and access to a personal vehicle for work purposes. The NPPV (non-police personnel vetting) check also requires that the post-holder has lived in the UK for the past 3 years with a few exceptions. 

Contract: Permanent

Hours & work pattern: Part time, 18.75 hours per week (0.5 PT). 

Salary: £25,000 (FTE); £12,500 pro rata 

Location: A blended approach of office working and home working. 

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Where a deadline is advertised, Catch22 reserves the right to withdraw the post from advertisement without notice. 

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Proactive Recruitment Strategy: We are proactively recruiting to build a pool of pre-cleared candidates for future vacancies, for some of our opportunities. While we may not be able to offer an immediate role, successful applicants will undergo all relevant pre-employment checks, enabling them to join our workforce promptly when a position becomes available. This approach is based on expected leavers over the coming 3 month period and ensures a smooth transition into the team as opportunities arise.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process. 

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.

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Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.