Cenero is service focused audio visual, unifed communications and IT solutions provider. Our core value lies in an experienced staff that has a genuine passion for working with the industry's most advnaced collaboration and audio visual technologies solutions that help organizations improve communication and drive efficiency. Our goal is helping companies gain a competitive edge by leveraging audio visual and conferencing technology as productive tools. Providing unmatched service and support before, during and after the installation to ensure our clients are always satisfied with your audio and visual investment.  

Headquartered in Malvern, PA, Cenero was named to Inc. 500 list of America's Fastest Growing Companies for 2016 and was recently named one of the top 50 Systems Integrators in the US by Systems Contractor News.  

Cenero is looking for a Technical Service Engineer (TSE) to perform as part of Cenero's service team to deliver remote support of Audio Visual, Video Conferencing, and IT solutions. He/She would be responsible for taking customer requests via phone, email and video to provide prompt resolution to reported issues. Thinking and working independently within the specified guildelines, the TSE will be able to effectively interact with employees, customers and collegues, demonstrating the ability to successfully handle multiple tasks and projects.  

Job Responsiblities Include:

• Answer customer requests and document activity in Cenero database
• Respond to any notifications in a timely and proficient manner
• Provide initial diagnosis of audiovisual, videoconferencing, and IT related system problems
• Clearly communicate complex technical concepts to peers and management
• Produce accurate and timely service quotes using Cenero’s tools and formulas
• Effectively communicate and document activities 
• Keep digital records up to date (i.e. service tickets, documentation)
• Maintain a positive attitude, strong work ethic, and embrace a team centric environment
• Other responsibilities as necessary or assigned       

• Bachelor's degree in related field or equivalent experience
• At least 2 years of related experience and/or training
• Experience launching conferences and troubleshooting endpoints using Polycom products, such as RMX, DMA, CMA, HDX and RPRM
• Knowledge of various types of audiovisual and related systems including switchers, projectors, DVD / Blu-ray players, displays, microphones, speakers, etc.
• Audiovisual installation and venue/event management experience is preferred
• General knowledge of the following:

Full benefits and competitive salary package based on experience.

All your information will be kept confidential according to EEO guidelines.