The physicians and staff of the Center for Digestive Health specialize in gastroenterology, which covers all aspects of the digestive system. Our specialty includes diagnostic endoscopic procedures and ultrasounds, liver disease studies, reflux diagnosis and management, and motility studies.

We are dedicated to conducting the highest quality of clinical research, while offering to our patients an option to participate in some of the nation's leading and innovative gastrointestinal research studies.

The Scheduler answers incoming calls and routes them to the appropriate resource. Scheduler is responsible for scheduling a variety of procedures in a manner that efficiently utilizes available resources while avoiding scheduling conflicts. This position serves as a liaison between physician offices and other practice departments. 

Job Duties

• Responsible for answering phone, scheduling procedures and office visits, informing patients regarding required preps.

• Obtaining and entering accurate patient information into the appropriate system

• Taking messages, screening and forwarding calls

• Checking insurance carriers to ensure practice participation in plan

• Entering new insurance information, as needed

• Updating / correcting spelling of names, birth dates, etc. to ensure data integrity

• Operates variety of standard office equipment such as computer, copier and fax machine.

• Maintains confidentiality at all times

• Keeps manager updated when unusual situations arise while scheduling patients.

• Make copies of all paperwork necessary to complete job duties for self and the scheduling department.  

• High School diploma or equivalent required

• Basic knowledge of medical terminology

• Knowledge of and/or experience in a private medical office setting preferred

• Ability to communicate effectively on the telephone and in writing

• Ability to work independently and as a team member

• Able to demonstrate accuracy and efficiency

• Ability to read and comprehend patient medical charts, medical terminology, prescription medications and physician messages.

• Strong computer skills and interpretation of EMR systems a plus

In accordance with HIPAA, this position must maintain the confidentiality of the patient in all circumstances as well as company confidentiality. Ensures the confidentiality of data collected and stored is maintained. 

This description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills abilities, and working conditions may change as needs evolve.

The Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. 

The Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.