Customer Support Lead

  • Jakarta, Indonesia
  • Contract

Company Description

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank.

Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

Job Description

  • Ensure that the team is working within the company's standard
  • Ensure that the team meets its daily target
  • Tackle problems faced by your team
  • Lead the team in working efficiently, ensuring everyone is provided with necessary tools/equipment
  • Responsible in creating and maintaining daily work schedule


  • A responsible and independent natural leader that can motivate the team to achieve their individual target
  • At least 4 years of experience in Customer Support
  • Vast knowledge of financial product is preferred
  • Passionate in helping to solve others’ problem