Head of Operation

  • Jakarta, Indonesia
  • Full-time

Company Description

PT Artha Dana Teknologi merupakan perusahaan teknologi finansial di Indonesia yang menyediakan layanan pinjam meminjam uang berbasis teknologi informasi atau yang sering disebut Peer to Peer (P2P) Lending.

Berawal dari banyaknya permintaan masyarakat yang tidak berhasil mendapatkan pelayanan produk keuangan oleh bank di Indonesia, PT Artha Dana Teknologi menghadirkan Indodana sebagai solusi untuk memudahkan masyarakat dalam mengakses berbagai produk keuangan.

Job Description

  • Manage overall operation on the call center and logistics
  • Strategically hire, train, and manage Operation teams
  • Implement and refine  process and procedures to improve overall operations and meet SLA’s
  • Partner with product team to determine how technology help to streamline day to day operation.
  • Previous experience managing and optimizing call center and logistics is highly proffered. 
  • Analyze key operations metrics to determine KPI and SLA for operation team.  

Qualifications

 

  • 5+ years of Operation Excellence
  • Experience hiring and developing a telesales and logistic team.
  • Experience coordinating projects & campaigns across teams. 
  • Ability to multitask and execute in a fast-paced, team-oriented environment
  • Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
  • Strong problem solving skills and ability to identify root causes
  • Working knowledge of medium-large operations
  • Bonus Points: Experience in managing large scale operation teams either in e-commerce or call center
  • Preferable comes from consulting company