Insurance Account Executive

  • Central Jakarta, Central Jakarta City, Jakarta, Indonesia
  • Full-time

Company Description

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank.

Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

Job Description

  • Resolving Helpline queries from clients and employees
  • Processing employee data using a combination of Excel and administration systems, including new starters, leavers and changes, to accurately produce all relevant reports for Insurers, providers and payroll
  • Ensure all employee data is processed within agreed service levels
  • Administering all aspects of clients’ monthly and annual enrolments
  • Support consultants with taking on new clients and assist with renewal project work
  • Working with the rest of the team to review and improve processes and systems


  • Minimum hold a Bachelor degree from reputable university
  • Highly competent user of Excel, ideally with experience of validating and manipulating employee data
  • Must have deep knowledge of Employee Benefit and/or General Insurance product
  • A warm and friendly yet professional telephone manner when dealing with clients and their employees
  • Great communication skills – verbally and written
  • Highly resourceful, demonstrating the ability to adapt to new technologies and new methods of working
  • Able to work to a high level of accuracy
  • Able to work well under pressure and meet delivery targets