Health Insurance - Telemarketing Assistant Manager

  • West Jakarta, Kebonjeruk, West Jakarta City, Jakarta, Indonesia
  • Full-time

Company Description

Indodana is a Fintech Lending platform from PT Artha Dana Teknologi which was founded in November 2017 and has been registered by OJK since March 2018. PT Artha Dana Teknologi provides loan services, installments without credit cards, HP credit and PayLater services.

Starting from the many requests from the public who failed to get financial product services by banks in Indonesia, PT Artha Dana Teknologi presented Indodana as a solution to make it easier for the public to access various financial products.

Job Description

  • Manage overall operation on the call center and logistics
  • Strategically hire, train, and manage Operation teams
  • Implement and refine  process and procedures to improve overall operations and meet SLA’s
  • Partner with product team to determine how technology help to streamline day to day operation.
  • Previous experience managing and optimizing call center and logistics is highly proffered. 
  • Analyze key operations metrics to determine KPI and SLA for operation team.  

Qualifications

  • 5+ years of  Telesales Experience in Health Insurance
  • Experience hiring and developing a telesales and logistic team.
  • Experience coordinating projects & campaigns across teams. 
  • Ability to multitask and execute in a fast-paced, team-oriented environment
  • Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
  • Strong problem solving skills and ability identify root causes
  • Working knowledge of medium-large operations in bank or insurance call center 
  • Bonus Points: Experience in managing large scale operation teams either in bank or insurance call center