The Chicago Architecture Foundation is a nonprofit organization dedicated to advancing public interest and education in architecture and design. The Chicago Architecture Foundation presents a comprehensive program of tours, exhibitions, lectures, special events, and adult and youth education activities, all designed to enhance the public’s awareness and appreciation of Chicago’s outstanding architectural legacy.

The Sales and Service Associate proactively represents and sells CAF products in a professional and courteous manner to all guests both in person and on the phone.  Responsible for providing knowledgeable answers to customer inquiries on retail products, CAF tours, programs and events. Embodies CAF's Core Values and Guest Service Standards.  

Core Responsibilities – 

• Responsible for assisting customers, primarily in the retail shop, and occasionally in the box office and ticketing call center 
• Provides excellent customer service at all times and adheres to the CAF Guest Service Standards
• Responsible for learning about all CAF retail products, tours, programs and events to ensure knowledgeable answers to CAF guest inquiries 
• Masters POS (POSIM) and ticketing systems (Tessitura and Ticketmaster) to be able to assist customers quickly and efficiently
  
• Proactively sells memberships, up-sells ticket and retail packages, restaurant gift cards, and more
• Follows all policies and procedures outlined by the Manager of Sales and Service
• Responsible for the upkeep of the retail store, box office and call center so that they look clean and presentable to guests
• Responds to emails sent to general CAF informational email addresses
• Other duties as assigned

Skills and Attributes - 

• Ability to work a flexible schedule, including weekends
• Enjoys providing exceptional customer service though prompt, enthusiastic, and knowledgeable responses
• Self-motivated with the ability to prioritize and manage time
• Ability to work successfully in team environments and positively assist in meeting sales goals
• Strong verbal and written communication skills 
• Must be able to stand or sit for long periods of time

Education and Experience Requirement - 

• 1-3 years of customer service experience required
• High level of comfort with technology is required
• Experience utilizing ticketing systems or POS systems is required

Chicago Architecture Foundation is an Equal Opportunity Employer.