The Chicago Architecture Foundation is a nonprofit organization dedicated to advancing public interest and education in architecture and design. As the 6th largest cultural institution in the City of Chicago, CAF presents a comprehensive program of tours, exhibitions, lectures, special events, and adult and youth education activities, all designed to enhance the public’s awareness and appreciation of Chicago’s outstanding architectural legacy. 

Sales and Service (70%)

• Provides professional, excellent, and courteous customer service as outlined by CAFs Customer Service Standards
• Supervises the store and its personnel when the Manager of Sales and Service is not available
• Serves as a role model for all Sales & Service Associates and provides guidance on tasks that need to be accomplished
• Acts as a point person to answer all Sales and Service Associate questions on retail and tour software
• Maximizes peak/slow times to ensure proper allocation of Sales and Service Associates between retail floor, box office, and call center
• Supports the sales strategy as implemented by the Manager of Sales
• Ensures that the store is fully stocked, visually appealing, orderly and clean
• Assists in the supervision of Sales and Service Associates to ensure proper procedures are being followed, proper attire is being worn, customer service issues are being dealt with in a positive way, and sales techniques are being utilize to ensure sales goals are achieved
• Opens and closes the store as scheduled, strictly adhering to established procedures and guidelines on cash drawer preparation, register closing, report printing, and securing the safe, store and office.
• Assigns selling floor zones, register terminals, and lunch breaks to staff
• Assists the Manager of Sales and Service with sales, register and procedure training for the staff
• Works to fulfill customer special orders and requests
• Participates in all areas of the annual physical inventory
• Other duties as assigned
  
  

Box Office (30%)

• Ensure that the box office is fully supplied with all needed tour logistic equipment such as GTS devices, stickers, brochures, etc.
• Manage inventory of up-sell items and ensures that Sales and Service Associates are proactively up-selling to guests as appropriate
• Processes CAF docent, press, and staff comp tickets
• Contacts guests to provide refunds or exchanges in the event that a tour or program is canceled
• Handle escalated guest inquiries when appropriate
• Other duties as assigned
  

Skills and Attributes 

• Available to work a flexible 32 – 40 hour work week
• Self-motivated to meet sales goals and inspire others to meet those goals
• Strong customer service skills, including the ability to engage customers to close a sale, and the ability to respond to customer inquiries in a timely and professional manner
• Ability to successfully work in a team environments
• Strong oral and written communication skills 
• Able to lift and move 40 pounds
• Able to stand and walk the sales floor for an 8 hour work shift

Education and Experience Requirement 

• Associate or Bachelor’s degree preferred
• Minimum of two years of working in a retail environment with at least one of those years having supervisory responsibilities
• Working knowledge in Microsoft Office Suite and retail computer systems
  

The Chicago Architecture Foundation is an Equal Opportunity Employer.