The Chicago Architecture Foundation is a nonprofit organization dedicated to advancing public interest and education in architecture and design. The Chicago Architecture Foundation presents a comprehensive program of tours, exhibitions, lectures, special events, and adult and youth education activities, all designed to enhance the public’s awareness and appreciation of Chicago’s outstanding architectural legacy.

Core Responsibilities –

• Responsible for assisting customers in the retail shop, box office, and via the phone in the ticketing call center and via a dedicated concierge cell phone line. 
• Provides excellent customer service at all times and adheres to the CAF Guest Service Standards
• Responsible for learning about all CAF retail product, tours, programs, and events to ensure knowledge answers to CAF guest inquiries
• Responds to emails sent to general CAF informational email addresses
• Master all ticketing systems (Patron Edge and Ticketmaster) and POS system (POSIM) to be able to assist customers quickly and efficiently and any future systems
• Proactively sell memberships, up-sells ticket and retail packages, restaurant gift cards, and more
• Follows all policies and procedures outlined by the Manager of Sales and Service
• Responsible for the upkeep of the box office, call center, and retail store so that it looks clean and presentable to guests
• Other duties as assigned

Skills and Attributes

• Ability to work a flexible schedule, up to five days per week including weekends
• Enjoys providing exceptional customer service though prompt, enthusiastic, and knowledgeable responses
• Self-motivated with the ability to prioritize and manage time
• Ability to work successfully in team environments and positively assist in meeting sales goals
• Strong verbal and written communication skills
• Must be able to stand or sit for long periods of time

Education and Experience Requirement

• 1-3 years of customer service experience required
• High level of comfort with technology is required
• Experience utilizing ticketing systems or POS systems is required

Chicago Architecture Foundation is an Equal Opportunity Employer.