The Chicago Architecture Foundation is a nonprofit organization dedicated to advancing public interest and education in architecture and design. The Chicago Architecture Foundation presents a comprehensive program of tours, exhibitions, lectures, special events, and adult and youth education activities, all designed to enhance the public’s awareness and appreciation of Chicago’s outstanding architectural legacy.

Overall Responsibility               

Provide helpdesk & website support for teachers, professionals and students using Chicago Architecture Foundation’s DiscoverDesign.org.  This position will be approximately 10 hours per week.

Key Duties and Responsibilities

 Provide user support services

• Help users learn, use and understand the features of DiscoverDesign.org
• Help orient, train new and existing customers on how to use the ion platform and features, including basic, intermediate, and advanced skill sets. 
• Field questions from students on what should be uploaded
• During the annual competition, provide support for the registration / application process
• Communicate users' experiences and feature requests to internal departments in an appropriate and prioritized way.

Monitor & manage website traffic

• Monitor spam
• Monitor and support posted comments
• Monitor and manage new accounts
• Watch for patterns of new schools, export lists on a regular basis
• Provide Google analytics and refine analytics dashboard as directed
• Export lists of users to share with Education, Marketing and book sales team to cross promote CAF products

Troubleshoot technical issues

• Report any web or server issues in a timely manner to Manager of Discover Design
• Troubleshoot server issues with the IT Department
• Help with login, password, or upload problems

Other: 

• Perform other duties as assigned

Skills and Attributes

• Basic Drupal knowledge preferred
• Ability to answer technical questions about the system in clear, understandable terms

Education and Experience Requirement

• College Degree or pursuit of Degree preferred
• Minimum 2 years experience in the areas of community outreach and organizing, volunteer management, program development or project management; cultural program delivery experience helpful.  

Chicago Architecture Foundation is an Equal Opportunity Employer.