Community Manager

  • One Dock 72 Way, Brooklyn, New York, United States
  • Full-time

Company Description

Chili Piper helps businesses help their buyers. 

People interested in your business typically have to wait hours or days after filling out a form. Not anymore. Our intelligent assistant offers them a simple way to book a meeting or start a phone call immediately upon form submission. 

Unlike the traditional method of inbound lead management, Chili Piper uses smart rules to qualify and distribute leads to the right reps in real time. Our software also allows companies to automate opportunity distribution from their SDR’s to their AE’s, and book meetings from their marketing campaigns and live events. 

Companies like Square, Twilio, DiscoverOrg, SalesLoft, and SiriusDecisions use Chili Piper to create an amazing experience for their leads, and in return experience higher conversions for their business. 

Chili Piper is focused on helping Businesses help their Buyers - building a new category we call Buyer Enablement.

Job Description

We’re currently looking to find a rock star Community Manager to join our team to drive our efforts across various channels, and grow our ecosystem by connecting and activating our community around a shared mission. You will be a critical team member helping support the company’s community and social strategy. 

The ideal candidate will have a solid understanding of social across established platforms including LinkedIn, Twitter, YouTube, Facebook and Instagram, possess exceptional oral and written communication skills, and are able to develop engaging content for the online and email communities we drive and are part of. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community and other communities we participate in.

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities

  • Translate strategic goals for the community into actionable programs and experiences to effectively build and grow it

  • Execute effective project management skills to drive success in building Chili Piper’s community across multiple disciplines inside and outside of the company

  • Content creation including websites, blogs, social media posts, and interaction with community followers

  • Learn how to best support our community through active listening and thoughtful questions

  • Organize and participate in events to build community and boost brand awareness

  • Represent the voice of our company in all communications, sharing trends, pain points, and sentiments

  • Help turn champions of our community into force-multipliers who can share their knowledge with others at scale

  • Create unique and compelling content for community members across our channels

  • Understand how content should be written in a way to share information while subtly leading viewers to a sale 

  • Understand how to manage difficult situations within the community with tact and to escalate when appropriate

  • Lead through influence within the community 

  • Write copy for multiple social channels to start engaging conversations

  • Monitor channels and social platforms for comments and questions

  • Engage with LI, Twitter, and slack community audiences to build relationships with users and strengthen social communities

  • Identify fans, super users, and potential advocates to increase reach and augment engagement

  • Develop and share best practices and recommendations to improve efficiencies within the internal team

  • Create and foster relationships with customer advocates, journalists, bloggers, and influencers in the B2B marketing and sales space

  • Ensure consistent brand style and messaging across all online and offline external communication channels 

  • Respond to comments and customer queries in a timely manner

  • Monitor and report on feedback and online reviews

  • Liaise with product, development, sales, and CS departments to stay updated on new products and features, new customers, etc.

  • Build relationships with customers, potential customers, industry professionals and journalists

  • Organize and participate in events to build community and boost brand awareness

  • Stay up-to-date with digital technology trends

Qualifications

Requirements

  • Proven work experience as a community manager

  • Strong project management skills with proven ability to follow through and get things done, from strategy development through implementation

  • Organized time manager, personable and a natural at online networking

  • Experience launching community initiatives, building online forums, etc. 

  • Ability to identify and track relevant community metrics

  • Excellent verbal and writing communication skills

  • Hands on experience with social media management for brands

  • Knowledge of online marketing and marketing channels

  • Attention to detail and ability to multitask

  • BS degree in Marketing, Communications, Public Relations or equivalent experience

  • 3+ years of community/social media experience in B2B sales and marketing tools space desired

  • Technical knowledge of online community platforms, systems and software

  • Strong understanding of popular social networking tools and trends

Please include writing samples with your resume submission. This can be in the form of Community Management-related content, social media content, or formal writing samples.

Additional Information

How We Work

  • Freedom and flexibility. We’re a 100% distributed team working from around the world. Our team members can work from wherever they want in the world, as long as they show up on our weekly all hands meeting on Zoom.
  • Solve interesting problems. The software landscape has exploded. There are dozens of solutions for each problem. We want to be different. We come up with new angles on existing problems or invent better solutions to help companies with their sales and marketing. Then we turn these ideas into beautiful, smart software.
  • Autonomy and ownership. Working on a distributed team means you don’t have someone micromanaging you or looking over your shoulder to make sure you’re getting things done. We’re a team of do-ers who take full ownership for their results.
  • Be helpful. Our first value as a company is help. Help our customers be successful. Help our prospects get the right information and make the right decision whether or not it includes our products. Help our team members reach their full potential.

The Perks

  • Unlimited Vacation
  • WeWork membership so you can work from anywhere
  • Any equipment/software/tech that you need to do your job
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