Christ Community Health Services has focused on fulfilling the physical, spiritual and emotional needs of the poor, the uninsured and the homeless in Memphis since 1995. Through our strategically placed health care centers and outreach programs, we provide high-quality health care and other services to thousands of patients, caregivers, students and families each year. Our goal is to go where the need is greatest to provide quality services in the name of Jesus Christ.

Position Available:         Call Center Representative/Bilingual  (Part time)                         

Posting Period:                 1/10-18/2013 or until filled

Location:                             Central Admin. Building               Pay Range:            $9.93 - $13.90 hourly

Reports to:                          Call Center Manager                     FLSA Status:         Non-Exempt

Specific Functions of Job:

1.            Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed.

2.            Schedules appointments via computer scheduling system, taking into account doctor’s weekly schedules, including on-call schedules.

3.            Takes detailed phone messages for administrators, physicians, nurses and other staff members, including date, time and operator’s initials; emails messages to nurses from physician offices.

4.            Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers.

5.            Answers questions from patients, when possible, or refers questions to appropriate alternative source.

6.            Performs other duties as required.

Minimum Qualifications:

Education:  High school diploma or equivalent.

Experience:  Six to 12 months experience in customer service; demonstrated bilingual and positive speaking skills; working knowledge of computers and telephone etiquette.

Mental Requirements

    Level   1   – Requires some concentration and normal attention. Generally, once the job   is learned, the tasks can be performed more or less automatically.

     Level   2   – Requires high periods of concentration intermittently and normal attention.   Generally, even once the job is learned, tasks will require normal attention   to deal with recurring variables.

X

X   Level   3   – Requires a high level of concentration and high level of attention   intermittently. Generally, the approach to tasks may be consistent, but the   number of steps required and/or the number of variables involved creates the   possibility of errors unless the incumbent pays close attention.

All your information will be kept confidential according to EEO guidelines.

Physical Requirements

Sitting       80%

Standing   10%

Walking     10%

                 100%

Machines, Equipment, Tools   Approximate % of Time          Degree of Hand:Eye Coordination Required

1.   Computer                                       100%                                      High

 2.    Fax machine Phone                        10%                                      Normal

 3.    Telephone                                      100%                                       High