Registration Clerk

  • Memphis, TN
  • Full-time

Company Description

Christ Community Health Services has focused on fulfilling the physical, spiritual and emotional needs of the poor, the uninsured and the homeless in Memphis since 1995. Through our strategically placed health care centers and outreach programs, we provide high-quality health care and other services to thousands of patients, caregivers, students and families each year. Our goal is to go where the need is greatest to provide quality services in the name of Jesus Christ.

Job Description

Position Available:      Registration Clerk (Full time)        Posting Period:  01/29 - 2/6/2013 or until filled

Location:              Orange Mound                                                   Pay Range:         $11.02 - $15.43 hourly

Reports to:           Practice or Program Manager/Director                           FLSA Status:      Non-Exempt




Provides medical office assistance according to established policies and procedures; greets patients and responds to inquiries; obtains necessary information for accurate billing; ensures patients have information necessary for registration process, follow-up appointments, and future communications.  May serve in the clinical area as needed

Specific Functions of Job:

  1. Greets patients and facilitates completion of registration/insurance verification process.
  2. Establishes method of payment and collects co-payment (s), deductibles and payment for insurance   and/or sliding fee according to established policies/procedures.
  3. Completes end of day reporting, performance audits and cash collection/reconciliation reports.
  4. Performs other duties as required including serving as backup to the telephone operators or other clerical or medical support functions (i.e. CMA) 




Education: High school diploma.


Experience: Two to four years of clerical experience, preferably in ambulatory care, pediatrics and/or obstetrics. Previous billing and coding experience; previous phlebotomy experience; experience with autoclaves/sterilization preferred.


Licenses or Certifications: Certified Medical Assistant Certification required, CPR Certification required, Medical Billing & Coding Certificate preferred


Additional Information

Mental Requirements

      Level   1   – Requires some concentration and normal attention. Generally, once the job   is learned, the tasks can be performed more or less automatically.


      Level   2   – Requires high periods of concentration intermittently and normal attention.   Generally, even once the job is learned, tasks will require normal attention   to deal with recurring variables.


   X Level   3   – Requires a high level of concentration and high level of attention   intermittently. Generally, the approach to tasks may be consistent, but the   number of steps required and/or the number of variables involved creates the   possibility of errors unless the incumbent pays close attention.

Physical Requirements

Sitting       70%

Standing   15%

Walking     15%


Approximate percentage of time spent lifting, pulliing and/or pushing: 30%

Maximum number of pounds required (with or without assistance): 15 - 65 pounds

Types of objects the incumbent is required is lift/pull/push.  Boxes, equipment and possibly patients.


Machines, Equipment, Tools   Approximate % of Time          Degree of Hand:Eye Coordination Required

  1.   Photocopier                                      95%                             Normal

 2.    Computer                                        100%                              Highl 

 3.    Telephone                                         85%                            Normal

 4.    Printer/Scanner                               100%                            Normal

 5.    Credit Card machine                    15-20%                            Normal

 6.    EKG, NST, Audiometer, Pulse                                   

        Oximetry, Nebulizer, Accucheck,

         etc.                                                Varied                               Low


Approximate percentage of time incumbent spends in "on-the-job" travel, excluding commuting to regular work  location:  From no travel up to about 20% depending on primary assignment.


Working Conditions

Clinic setting with no barriers from the patients; risk exposure to infectious diseaseLifting and transferring of patients, supplies and equipment creates risk of injury.



The specifics of each position will vary somewhat from one location to another.