Registration Clerk

  • Memphis, TN
  • Full-time

Company Description

Christ Community Health Services has focused on fulfilling the physical, spiritual and emotional needs of the poor, the uninsured and the homeless in Memphis since 1995. Through our strategically placed health care centers and outreach programs, we provide high-quality health care and other services to thousands of patients, caregivers, students and families each year. Our goal is to go where the need is greatest to provide quality services in the name of Jesus Christ.

Job Description

Position Available:      Registration Clerk (Full time)        Posting Period:  03/15 - 25/2013 or until filled

Location:                      Broad Avenue Health Center         Pay Range:         $11.02 - $15.43 hourly

Reports to:                   Office Manager                                FLSA Status:      Non-Exempt




Provides medical office assistance according to established policies and procedures; greets patients and responds to inquiries; obtains necessary information for accurate billing; ensures patients have information necessary for registration process, follow-up appointments, and future communications. 

Specific Functions of Job:

  1. Greets patients.
  2. Facilitates completion of registration forms.
  3. Obtains updated patient demographic information and enters it into the practice management information system.
  4. Verifies insurance and PCP selection, if applicable..
  5. Establishes method of payment and collects co-payment (s), deductibles and payment for insurance   and/or sliding fee.
  6. Schedules some outpatient tests and procedures dictated by providers in accordance with insurance company guidelines.
  7. Completes Daily Activity Report at the end of the business day.
  8. Counts monies collected and totals cash drawer at the end of each business day.
  9. Serves as backup to the telephone operators, receptionist and Front Office areas, as needed.
  10. Performs other duties as required




Education: High school diploma.


Experience: Two to four years of clerical experience, preferably in a medical setting.


Licenses or Certifications: Certified Medical Assistant, CPR Certified, Medical Billing & Coding Certificate preferred


Additional Information

Mental Requirements

      Level   1   – Requires some concentration and normal attention. Generally, once the job   is learned, the tasks can be performed more or less automatically.


    X Level   2   – Requires high periods of concentration intermittently and normal attention.   Generally, even once the job is learned, tasks will require normal attention   to deal with recurring variables.


   _ Level   3   – Requires a high level of concentration and high level of attention   intermittently. Generally, the approach to tasks may be consistent, but the   number of steps required and/or the number of variables involved creates the   possibility of errors unless the incumbent pays close attention.

Physical Requirements

Sitting       70%

Standing   15%

Walking     15%


Approximate percentage of time spent lifting, pulliing and/or pushing: 30%

Maximum number of pounds required (with or without assistance): 15  pounds

Types of objects the incumbent is required is lift/pull/push.  Boxes


Machines, Equipment, Tools   Approximate % of Time          Degree of Hand:Eye Coordination Required

  1.   Photocopier                                      95%                             Normal

 2.    Computer                                        100%                              Highl 

 3.    Telephone                                         85%                            Normal

 4.    Printer                                             100%                            Normal

 5.    Credit Card machine                    15-20%                            Normal


Working Conditions

Clinic setting with no barriers from the patients; risk exposure to infectious disease



The specifics of each position will vary somewhat from one location to another.