The City of Saint Charles Department of Administration is currently recruiting for the position of Community Relations Liaison. The purpose of the Community Relations Liaison position is to provide a wide variety of professional level support for the Mayor, City Council, and Administration and coordinates activities; performs extensive research, professional assistance, project management, and recommendations on City issues; and spearheads the receipt of and responds to citizen concerns/complaints by working with all city departments and management. This is a professional position requiring exceptional analytical, communication and personal skills and performs highly responsible administrative work covering a broad range of municipal activities.

Essential Duties and Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Receives and responds to citizen concerns regarding City operations and takes appropriate action to resolve issues in a timely manner. Follow up and reporting on actions taken.
• Organizes projects, initiatives, and operations with City Departments, and follows up accordingly to insure timely completion.
• Prepares and presents information to the Mayor, City Council and Director of Administration as necessary or requested.
• Conduct research, reviews, and provides information on current City policies and procedures. Contact lobbyist & research projects for Mayor or Administration.
• Develops timelines and benchmarks and ensures projects assigned are completed on time and to standards. Recommends and implements procedural changes to expedite the response processes.
• Assist Communication’s Division with City newsletter, communication activities and other media related functions.
• Assists with planning, coordinating and monitoring special programs or projects initiated by city leaders.
• Attends and may participate in City Council, HOA, Commission meetings, and a variety of meetings that may include Federal, State, Local Government, Legislative and Community organizations. Attends staff and departmental meetings as required.
• Performs investigative and analytical work in researching administrative systems, policies and procedures.
• Assist Administration with day-to-day operations and provide oversight when needed and as required by Mayor and/or Department of Administration.
• Analyzes, interprets and prepares oral and written reports on research findings.
• Represents the City at community meetings to analyze needs, listen and respond to specific concerns, identify possible solutions, conduct feasibility or impact analysis; establishes effective working relationships with community representatives.
• Prepares and presents information to the Mayor, City Council, and Administration as necessary or requested, providing recommendations on pertinent issues affecting the achievement of the City’s goals and objectives.
• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
• Performs all work duties and activities in accordance City policies and procedures
• Assist Media Department with community communication, public relations and social media.
• Participate in City Meetings/Subcommittees within the city and council meetings.
• Assist Mayor and Director of Administration in preparation for various meetings and other activities.
• Manages projects assigned and works with various levels of authority and departments.
• Manages all Boards and Commissions for Mayor’s Office.
• Assist Human Resources Department with annual City functions and other related employee activities or functions.
• Serve as Chairperson for Employee Advisory Committee.

• Bachelor’s degree in Business Administration, Public Administration, Communications or related field.
• Three to five years municipal administration, management, or public relations experience.
• Any combination of education and experience that provides equivalent knowledge, skills, and abilities.

Interested applicants should submit an application/resume to: The City of Saint Charles Human Resources Department, Suite 301, 200 North Second Street, Saint Charles, MO 63301. Hours of operation are Monday through Friday 8:00 am to 5:00 pm. Employment applications can also be downloaded from the City’s website and faxed to Human Resources at 636-940-4606, mailed or e-mailed to:  humanresourcesATstcharlescitymo.gov. Website address for the employment application is: www.stcharlescitymo.gov

The City of Saint Charles is an Equal Opportunity Employer and participates in E-Verify