Collections Manager

  • Morristown, NJ
  • Full-time

Company Description



Job Description

Manager, A/R, Credit and Collections Position Description


The Manager, A/R, Credit and Collections is responsible for managing accounts receivable and credit and collection efforts, accounts receivable and credit policies and procedures and accounts receivable and credit and collections staff.   This position reports directly to the Treasurer.



  • Oversees/manages the collection of customer payments in accordance with payment due dates and works proactively to improve net working capital position
  • Oversees/manages the accounts receivable process and cash application.
  • Creates, evaluates and releases credit holds
  • Analyzes past payment behavior to identify trends or risks and advises relevant stakeholders of payment trending
  • Monitors accounts receivable balances and reviews end-of-month aging reports
  • Reviews and researches accounts receivable discrepancies and provides guidance and assistance in resolving invoicing issues
  • Identifies issues attributing to account delinquency and works to correct those issues
  • Communicates with customers and resolves customer issues related to discrepancies or non-payments
  • Reviews and monitors collections reports
  • Develops (or assists in the development of), implements and maintains policies and procedures
  • Manages an analyst who will do the following:
    • Requests past due payments via phone or written correspondence
    • Conducts payment negotiations and establishes payment arrangements
    • Compiles collection documentation to send account to a collection agency
    • Ensures that payments are promptly and accurately applies to outstanding accounts receivable
    • Compiles documentation to support adjustments, including write-offs







  • Bachelor’s degree in business, accounting, finance or related field



  • 5+ years of experience related to accounts receivable, collections or account reconciliation
    • SAP experience is preferred
    • Supervisory experience
  • Strong interpersonal skills
  • Excellent negotiation skills
  • Strong customer service orientation
  • Excellent verbal and written communication skills
  • Experience with MS Office applications, particularly with Excel
  • Experience with computerized accounting/accounts receivable systems

Additional Information