If you would like to work with technology that makes healthcare more effective and efficient, Cobius might be the place for you.

Cobius is a leading business-to-business technology company that is transforming healthcare administration and clinical information services using advanced technology.

We are looking for professionals with expertise in building online or healthcare information businesses and who share our enthusiasm and values. Cobius is a dynamic, collaborative and fun place to work. We encourage independent thinking, creativity and diversity. Our people are friendly, and our style is high-energy. At Cobius, you will learn from colleagues who bring a track record of achievement in technology, healthcare, and operations, while delivering outstanding solutions for our clients. We continue to recruit top talent and are always looking for accomplished, passionate individuals to enhance our team.

Cobius is an equal opportunity employer.

We are a leading provider of innovative software to healthcare organizations. We seek a talented Product Support Specialist to join our team. 

In this role, you will have primary responsibility for supporting our product lines.  The ideal candidate will have experience in application and end-user support.  You will be a highly visible link between our customers and us, ensuring that we provide outstanding support that exceeds customers’ expectations. 

This position offers significant opportunities for the right candidate, including a wide exposure to business processes and new technology, a stimulating environment, and great benefits.

Key Responsibilities:

• Day-to-day phone and email support for all customer applications and end users
• Manage and follow up on multiple support issues to ensure timely resolution
• Track and prioritize incidents 
• Communicate with technical and business personnel, management and customers to resolve issues
• Test and troubleshoot software corrections
• Train customers on Cobius applications
• Recommend and document improvements to make sure we meet high service level standards
• Run reports on support needs and discuss with management
• Update support and training documentation for customer applications and internal support needs

• 3 years of relevant work experience with healthcare revenue cycle software
• 2 years of experience providing end user support
• College degree highly desirable and/or applicable technical course work, training, or certification in computer science, healthcare, business, or related field
• Proficient in Microsoft Office

• Ability to meet deadlines and prioritize multiple tasks in a fast-paced dynamic setting
• Strong customer service orientation
• Positive attitude, professional demeanor, and a strong work ethic

• Excellent communicator (written and oral)

• Any of the following experience is a plus:  Reporting in SQL, Access, or Excel; Project management; Basic programming; Software QA; Familiarity with software development life cycle

Location: Our office is located north of Chicago.  This is a telecommuting position.  Occasional evening or weekend work.  Limited travel (about 1 day/month). 

Compensation:  We offer a competitive salary and generous benefits, including health insurance, 401(k) with company match, long-term disability insurance, AD&D, and life insurance. 

Qualified candidates should send a resume, cover letter, and salary requirements.  We are an equal opportunity employer. Only candidates authorized to work in the United States without sponsorship should apply.  Cobius does not accept unsolicited agency resumes.  We will not pay fees to third party agencies or recruiters.