Cognizant Technologies delivers value added turn-key solutions to our clients which accelerate their organization’s growth. Whether it’s entering new markets, introducing innovative new products, or initiating transformation process changes, Cognizant Technologies will provide consistent services to their clients.

Duration: 3+ months with likely extension
Start: Immediate

Job description:
The IT Support Specialist will work as a member of the Client Support-on-Site Services support team to provide technical desktop computing support (Windows and Macintosh) and related services to client departments through regular on-site, remote, phone, and e-mail support channels; interact daily with individuals with a variety of technology expertise, exercising independent judgment in determining how to best meet their needs; diagnose and resolve technical problems with computing hardware, software, and network services; consult with clients and analyze functional requirements to advise users in the selection, implementation, and use of solutions to address business requirements; complete specific projects in support of the clients and departments; establish and foster ongoing relationships with client offices; document and communicate recommended computing standards, support practices, and policies; maintain expert knowledge of clients supported information systems and computing technologies; participate on campus-wide project teams, task forces, and user group meetings; participate in the testing and evaluation of new technology; track work completed for client offices and report in weekly billing logs and regular reporting to supervisor and clients; complete internal and external training programs to further develop professional and technical skills.

Requirements:
Experience supporting a variety of computing systems and software or an equivalent combination of education and experience.
Experience providing technical support for Windows, Macintosh and mobile operating systems, preferably in an academic computing environment. Ability to thrive in a customer- driven, technically-focused environment and adapt well to a changing and variable work experience.
Excellent interpersonal, oral and written communication skills and the ability to present technical materials clearly to non-technical individuals.
Ability to work with a wide variety of customers and colleagues, delivering exemplary technical support and to work independently and as part of a team.
Must maintain confidentiality of sensitive materials.
Experience configuring and supporting desktop systems within a MS domain environment.
Experience providing technical support for Windows 7 required; with MacOS X desirable.
Experience with clients supported desktop and network applications and Windows 8 desirable.
Experience in database development, web development, or information security a plus.
Must demonstrate ability to work independently and with a team to deliver technical solutions.

Cognizant Technologies 
Opus Pl, Suite 110, Downers Grove, IL -  60515
Direct: (331)-481-6635

Email: akkyi@cognizantechnologies .com