Overview of the Position
The position is with a dynamic, rapidly growing company in the Moving Industry. The role of the General Manager is to help grow company culture by ensuring sound hiring practices, directing and providing strategic oversight to Operations Managers. This opportunity will provide the right individual the ability to take charge of one of the most successful franchises of a time-proven franchise network in its most rapid growing stage yet. The right individual will be able to harness the potential, using proven systems and implementing new one’s to achieve exponential growth.
1) Reduce turnover rate to 20% - Recruitment- colleges (4-year referral program). Company culture, daily huddles, monthly orientation and training.
2) Grow revenue to $5 Million
- increase repeat referral business to 70%
- increase commercial/professional business to 50%
3) Implement scoreboard, reward system, and dashboard
- Systemize and boosting team member awareness of company mission and vision measured by achieving team member accountabilities.
4) Delivery monthly reports that are 99% accurate and on time.
5) Roll out client-facing training script and reviews to increase loyalty metrics to 95% (uniform, etc.)
6) Daily truck marketing, accountability
7) Replace C and B players with A players- Top Grade company
- Systemize hiring and training process
8) Hunting (establish 4 new commercial client opportunities per month) and
Farming (continue to grow existing client sales opportunities- 50 follow-up
calls per month). Keeping all unused trucks parked in visible location
during daylight hours.