Constance Lemuria, nestled in the heart of Praslin Island in Seychelles, offers a luxurious yet welcoming environment surrounded by pristine nature. Our strength lies in our dedicated team, united by a shared passion for service and excellence. At Lemuria, you’ll be part of a supportive, professional, and inspiring workplace where you can grow and thrive every day

Constance Lemuria, a luxurious resort in the beautiful Seychelles, is seeking a friendly and customer-focused Reservation Consultant to join our team. In this role, you will be the first point of contact for our discerning guests, ensuring a seamless booking experience that sets the tone for their unforgettable stay in paradise.

• Handle incoming reservation inquiries via phone, email, and online booking platforms with a warm and professional demeanor
• Provide detailed information about room types, rates, packages, and resort amenities to potential guests
• Process reservations accurately and efficiently using our reservation management system
• Upsell room categories and additional services to maximize revenue while enhancing guest experiences
• Coordinate with other departments to fulfill special requests and ensure guest satisfaction
• Manage and update reservation records, including modifications and cancellations
• Resolve booking-related issues and complaints with empathy and a solution-oriented approach
• Stay informed about current promotions, local events, and activities in the Seychelles to assist guests in planning their stay
• Generate reports and analyze booking trends to support revenue management strategies
• Maintain a thorough understanding of the resort's policies and procedures

• 2+ years of experience in hotel reservations or a related customer service role, preferably in luxury hospitality
• Bachelor's degree in Hospitality Management, Tourism, or a related field preferred
• Excellent verbal and written communication skills, with the ability to engage effectively with high-end clientele
• Proficiency in reservation management systems and MS Office suite
• Strong problem-solving abilities and attention to detail
• Demonstrated ability to multi-task and work efficiently in a fast-paced environment
• In-depth knowledge of hospitality industry standards and best practices
• Understanding of the luxury travel market and its unique demands
• Familiarity with Seychelles as a tourist destination, including local attractions and cultural highlights
• Ability to work flexible hours, including weekends and holidays, as required in the hospitality industry
• Fluency in English required; additional language skills (especially French) are a plus