Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.

Constance Belle Mare Plage, a luxurious resort in Mauritius, is seeking a dedicated Guest Relations Specialist to join our esteemed team. As a Guest Relations Specialist, you will play a crucial role in ensuring our guests have an exceptional and memorable stay at our beautiful beachfront property.

Guest Engagement & Relationship Management

• Welcome, assist, and support Arabic-speaking guests from pre-arrival to departure, ensuring a warm, respectful, and personalised experience.
• Act as the main point of contact for Arabic-speaking guests, handling enquiries, requests, and concerns with professionalism and discretion.
• Build strong guest relationships through proactive engagement in public areas, guest rooms, and during resort activities.

Service Excellence & Cultural Awareness

• Handle guest feedback and complaints with empathy, cultural awareness, and attention to detail, ensuring timely and effective service recovery.
• Anticipate guest needs, preferences, and cultural expectations, creating personalised experiences and memorable moments.
• Support VIP guests, repeat guests, honeymooners, and guests celebrating special occasions.

Guest Communication & Coordination

• Ensure accurate communication of guest preferences, dietary requirements, and special requests to relevant departments (Housekeeping, Food & Beverage, Spa, Activities, Engineering).
• Assist guests with restaurant reservations, excursions, spa bookings, and special arrangements.
• Liaise with tour operators, travel agents, and partners from Arabic-speaking markets when required.

Feedback, Reporting & Administration

• Record guest preferences, feedback, and service recovery actions accurately in the PMS and guest profile systems.
• Encourage guest feedback through surveys and appropriate platforms, where suitable.
• Prepare daily guest interaction notes, incident reports, and shift handovers.
• Maintain strict confidentiality of guest information and comply with data protection policies.

• Proven experience in guest relations or a similar role within the hospitality industry
• Excellent communication skills with fluency in English and Arabic
• Strong customer service orientation with a friendly and empathetic demeanour
• Demonstrated ability to handle guest complaints and resolve issues effectively
• Proficiency in hotel management software and computer systems
• Bachelor's degree in Hospitality Management or a related field (preferred)
• In-depth knowledge of hospitality industry standards and best practices
• Exceptional problem-solving skills and attention to detail
• Ability to work flexible hours, including evenings, weekends, and holidays
• Strong organisational skills with the ability to multitask in a fast-paced environment
• Professional appearance and positive attitude

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.