Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.

Constance Belle Mare Plage, a luxurious resort in Mauritius, is seeking an experienced and passionate Spa Manager to lead our world-class spa facility. As the Spa Manager, you will be responsible for overseeing all aspects of spa operations, ensuring exceptional guest experiences, and driving the success of our wellness offerings. • Manage daily spa operations, including scheduling, staffing, and inventory control • Develop and implement innovative spa treatments and wellness programmes

Spa Operations & Standards

• Ensure the Spa, Fitness and all treatment areas are maintained to Constance standards of cleanliness, hygiene, and presentation.
• Ensure all treatment rooms are set up professionally and consistently prior to operations.
• Ensure the back reception and operational areas are fully prepared and functional at all times.
• Ensure all spa equipment and facilities are in good working order and report maintenance issues promptly.
• Ensure all keys are kept secure and strictly controlled.
• Maintain a visible presence in the Spa, engaging with guests and overseeing operations.

Stock, Inventory & Equipment Control

• Manage stock receiving, issuing, monitoring, and control of all spa products and consumables.
• Carry out weekly and monthly stock checks in collaboration with the Assistant Spa Manager.
• Monitor product usage, par levels, and expiry dates.
• Ensure timely re-ordering of all required stock in line with operational needs and budget.
• Participate in inventory taking and ensure correct use of all material and equipment.
• Ensure all procedures related to orders, billing, and stock documentation are respected.

Team Management

• Prepare and ensure staff schedules are completed at least one week in advance, aligned with occupancy and business levels.
• Establish working hours, manage attendance, and ensure staff discipline in line with company policy.
• Encourage teamwork, open communication, and a strong sense of camaraderie within the Spa team.
• Maintain open, professional, and constructive communication with all team members.
• Work closely with HR on recruitment, training, performance management, and disciplinary matters.
• Assist in planning future training and development for the department.

Organisation & Coordination

• Plan, coordinate, and control the overall Spa & Fitness Department operations.
• Apply and ensure application of standards, procedures, and SOPs as defined in the Constance Spa Operating Manual.
• Ensure compliance with hygiene, health, and safety regulations at all times.
• Work closely with all resort departments to ensure seamless guest service and operational efficiency.
• Attend and actively contribute to daily and weekly management meetings.

Financial & Cost Control

• Participate in the preparation of the Spa & Fitness Department budget.
• Follow GM/Resort Manager instructions regarding cost control, payroll, expenses, and operational charges.
• Monitor costs related to stock, equipment, staffing, and consumables.
• Make proactive suggestions to improve the profitability and commercial performance of the Constance Spa.
• Ensure revenue, billing, and collection procedures are correctly applied.

Guest Experience & Quality Assurance

• Control Spa cleanliness, ambience, and correct operation of all facilities.
• Ensure staff grooming, appearance, and behaviour meet Constance brand standards.
• Conduct daily pre-service briefings to communicate operational updates and service focus.
• Ensure staff are fully knowledgeable about spa facilities, services, and treatments.
• Actively participate in delivering a high-quality reception and guest journey.
• Ensure guests receive professional advice when selecting treatments to ensure satisfaction and promote upselling.
• Encourage personalised, professional, and warm service delivery at all times.
• Monitor guest satisfaction and take immediate corrective action when required.
• Thank guests personally when they leave and build rapport with regular clients.
• Pay particular attention to repeat and VIP guests.

Reporting & Communication

• Communicate guest comments, feedback, and suggestions to Management.
• Propose improvements to service quality, guest reception, and operational efficiency.
• Perform related duties and special projects as assigned by Management.

Qualifications

• Hold a bachelor’s degree in Spa Management, Hospitality management or related field.
• Formal training in spa therapies, wellness concepts, or beauty therapy is preferred.
• Certifications in health & safety, hygiene standards, or first aid are an advantage.

Experience

• Minimum 3-5 years’ experience in a luxury spa or wellness operation, preferably within a 5-star resort or international hotel group
• At least 2 years in a supervisory or managerial role, leading multicultural teams.

Technical Skills

• Working knowledge of various computer software programs (MS Office, Spa management software, POS)
• Extensive experience in setting up Spa salons offering beauty treatments and massages to clients.
• Sound knowledge of massage techniques, acupressure, acupuncture, and other aesthetic methods.
• Solid understanding of hospitality management and methods to ensure customer satisfaction.
• Proficient in managing the facility, maintaining supplies and recruiting/training staff.
• Up to date with Hotel Spa trends and best practices
• Ability meet financial targets
• Fluency in English and French are essential. Knowledge of a third language, preferably German will be an advantage.

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.