Welfare and Communication Coordinator

  • Full-time
  • Division: Administration & General

Company Description

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Job Description

• Prepare monthly recreation and entertainment programs for the staff.
• With the help of the HR Team organise games, tournaments, sports events, social activities, indoor
and outdoor activities for the staff.
• Motivate the staff to participate in the various recreation activities.
• Ensure the safekeeping and maintenance of all recreational equipment.
• Prepare, monitor and control the staff recreation budget.
• To visit regularly the staff accommodations and observe their housing and general living conditions
and recommend improvements if necessary.
• Assists Department Heads in identifying training needs for their departments after discussion with the
Human Resources Manager & relevant Head of Department.
• Develops & implements Departmental Training Systems.
• Conducts Train the trainer program & ensures that the process operates effectively.
• Prepares the Annual Training Plan and monitors its actualisation.
• Coordinates with the Constance Academy on all external training activities.
• Monitors training effectiveness in relation to guest feedback systems, complaint analysis etc.
• Prepares monthly reports, calendars & briefs Human Resources Manager on its status.
• Assists Department Heads in producing training plans for each department.
• Assists Department Trainers in preparing their training sessions, achieving training objectives and
reviews on a monthly basis.
• Maintains standard hotel training equipment & training library of resources.
• Conducts Employee Orientation & develops induction plans for new employees joining the team.
• Conducts & evaluates all on-the-job training.
• Delivers briefings of all internal programs to Department Heads.
• Compiles the hotel’s training budget & monitors expenditure on a monthly basis.
• Establishes & maintains employee, supervisory and management records of training.
• Reviews training policies, procedures & recommends improvements to management.
• Participates in developing & implementing various training programs to meet identified needs &
ensure guest service quality, profit enhancement & employee security/safety.
• Monitors present & future trends & makes recommendations relating thereto.
• Contributes towards regional activities related to employee development as directed by the Senior
Management from time to time.
• Assists in the implementation at employee level of all the quality concepts introduced at the corporate
level.
• Knowledge in Social Media/Digital Media/Posters 
• Perform any other duties as assigned by Management.

Qualifications

Qualification:
• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.


Experience:
• A minimum of 1 year of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.
• Experience working in remote island locations is a plus.


Technical skills:
• Knowledge of coordinating
• Strong computer skills
• Knowledge of training methods and techniques
• Experience with e-learning platforms
• Advanced organizational skills with the ability to handle multiple assignments
• Ability to convey complex information in an understandable way.
• Extensive knowledge of various teaching methods.
• Fluency in English or another language, written and verbal communication.
• Knowledge of a second language is a plus.
 

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

  • We believe in continuous learning and growth to help our teams achieve their full potential.
  • A strong family spirit is part of our identity, we support and care for one another.
  • We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
  • Our passion for luxury hospitality is reflected in every detail of the guest experience.
  • We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.

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