Constance Moofushi, located in the Maldives, is a unique resort where barefoot luxury meets laid-back charm. Life at Moofushi is all about passion, teamwork, and creating unforgettable guest experiences in a stunning island setting. If you’re looking to grow, contribute, and be part of a caring and multicultural team, your journey starts here.

The Quality Coordinator is responsible for managing online reputation and supporting the hotel’s overall quality assurance processes. This includes daily monitoring and responding to guest reviews on platforms such as Review Pro and Tripadvisor, ensuring timely management responses, and tracking review performance and rankings.

The role supports quality reporting, audit compliance (including LRA, GSS, GRI and other quality related platforms), and prepares regular performance presentations for management. Working closely with the General Manager and Heads of Department, the Quality Coordinator assists in monitoring standards, conducting audits and spot checks, maintaining documentation, identifying areas for improvement, and promoting continuous quality enhancement across the organization.

Additional duties may be assigned by hotel management as required

• Bachelor’s degree in hospitality management, Business Administration, Quality Management, or a related field.
• Minimum 1–3 years’ experience in hospitality operations, quality assurance, or guest relations.
• Experience using online reputation management platforms such as ReviewPro and Tripadvisor is preferred.
• Strong analytical skills with the ability to interpret guest feedback, reports, and performance metrics.
• Excellent written and verbal communication skills in English (additional languages are an advantage).
• Professional writing skills for drafting management responses and official correspondence.
• Good organizational skills with the ability to manage multiple tasks and meet deadlines.
• Strong attention to detail and high level of accuracy in reporting and documentation.
• Knowledge of quality standards, audit processes, and continuous improvement practices is an advantage.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word).
• Ability to work collaboratively with different departments and senior management.
• Strong problem-solving skills and ability to handle guest concerns professionally and diplomatically

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.