Salon Coordinator and Front-Line Guest Services

  • Edmond, OK
  • Full-time

Company Description

Cottonwood Salon & Spa is a top salon located in Edmond, OK. We have earned Salon Today's "Top 200 Salons in America," The Gazette's "Best of OKC," and the Oklahoman's "Reader's Choice Award," since 2003. We provide the highest quality services in hair, skincare, waxing, massage, and nail care!

Our culture is positive, team-based with a focus on "Values-Based Leadership" and career planning. 

 

Job Description

We are seeking an ambitious, resourceful, detail-oriented and highly motivated "Daymaker" to grow our Guest Services Team. The ideal candidate would have exemplary customer service, critical thinking skills, not easily hindered in accomplishing a task set before them.  Integrity and high regard for accountability are essential.  A great attitude and the highest level of people skills are non-negotiable!

This position offers a set schedule, but will sometimes require flexible hours and willingness to work with teammates to cover shifts when staff shortages happen.  We are a professional salon that is in the image business and expect that our Guest Services Team looks like a million dollars everyday.  We are seeking "interior beauty" and "exterior style"!

COTTONWOOD SALONSPA

SALON COORDINATOR and FRONT-LINE RECEPTION

 

SEEKING:

-FULL-TIME, LONG-TERM, STABLE, CAREER SEEKING ADULT

-Someone who cultivates an environment of legendary customer service, company and team growth

-Someone who is passionate about, and cultivates - learning, harmony & professionalism.

-Someone who communicates with a "WIN-WIN" result in mind.

-This job has great opportunity for advancement with dedicated hard work.

 

MUST LEARN THE BASICS OF SALON OPERATIONS:

-Computer Appointment Booking Efficiency

-Microsoft Office, including Excel, Word, Power Point.

-Knowledge of Google Documents

-High degree of computer data accuracy 

-Follows up on assignment

-Promotional Emails & Periodical Mass-Mailings

-Daily paperwork and general duties 

-Miscs Filing & other duties

 

NON-NEGOTIABLE:

-"Daymaker" mentality, Above & Beyond Customer Service.

-Friendly, energetic & professional - 100% POSITIVE attitude.

-Understands that we don't exist without the client.

-Strategic Thinking

-Follows company policy.

-Challenges handled professionally with ONE CALL resolution making every effort to RETAIN clients.

-Promotes and maintains a POSITIVE, functional and professional culture.

 

CHARACTERISTICS & PERSONAL RESPONSIBILITY

-Focused, pro-active, self-motivated & thinks for themselves.

-Responsible, honorable & loyal to the client, the team & the company.

-Takes pride in a job well done.

-Cares about our company's success.

-Exibits the highest level of integrity

-Punctual & dependable.

-Dedicated & can be counted on.

-Detail-oriented.

-Sees what needs to be done and does it. Finishes what’s started.

-Doesn't have to be told twice, doesn't "pass the buck" to someone else.

-Emotionally mature.

-Has a "Servants Heart"

-Has a "Teachers Heart"

-Open to "Values-Based Leadership" training.

-No smokers please.

 

JOB DESCRIPTION

-Above & Beyond Customer Service.

-Very FAST-PACED environment....must be able to MULTI-TASK.

-Handles customer questions & complaints with the highest degree of courtesy and professionalism to  RESOLVE customer issues with ONE CALL RESOLUTION, and the desire to RETAIN the client.

-Offers alternative solutions where appropriate, with the objective of retaining customer's business.

-Large-Party coordinating.

-Team Support and Success Coaching.

-Office & Call Center Operations

-Front Desk Operations.

-Must be able to run a register, and balance a cash drawer effectively!

-Trains other employees to handle all of the above.

 

TRAINING PROVIDED:

-On-the-job training & classroom training

-Cross-trained to work in multiple skill sets over various customer contact channels, (office, front desk, call center, etc.)

 

COMPENSATION:

-Full-Time

-$9 during training, then up to $12 depends on performance. 

-Performance Based Bonuses 

-Team based Bonuses based on overall monthly salon goals.

-Opportunities for career advancement

-Paid Vacation w/ full-time hours

-Service & Product Discounts

-Career minded only -- No students please

-Drug Free Work Place. Equal Opportunity Employer.

 

BEFORE YOU APPLY:

Please take this FREE test and tell us your TOP 5 Strengths on your application!
Take your test at: www.FreeStrengthsFinder.com 


CONTACT:

Go to: www.CottonwoodSalonSpa.com

Click on "Careers" to fill out an online job application.

Visit our website to MEET OUR STAFF at:

CottonwoodSalonSpa.com

Or apply here at Smart Recruiters.

Qualifications

  • 1-2 years of work, internship, or other customer service related experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.