Welcome to Cricut® where transforming inspiration to creation reigns supreme. Here, customer experiences are what drive us, game-changing technology solutions are conceived, change is happening and technology is at the very heart of bringing our creative ideas to life. Clients aren’t just customers, they’re partners. Integrity and a team-driven environment serve as incubators for entrepreneurial minds. If you’re ready to be an idea engineer with some of the best collaborators in the industry, let’s see where you can put your talents to work.

Cricut® is a world leader in personal electronic cutting machines that help people achieve their creative best. For 50 years, Cricut® has inspired creativity and made DIY more capable and easier than ever with tools like the Cricut® electronic cutting machine, Cricut Craft Room® design software, and the Cricut Cuttlebug™ embosser and die cutter. Today, millions of people use Cricut® products to create masterful and surprisingly simple projects, and Cricut® products have won dozens of industry awards. Redefine DIY—join the Cricut® revolution!  

Cricut is seeking a talented individual capable of driving change in our Customer Care organization. The right candidate will enjoy multi-tasking in a fast-paced environment. This position entails supervising representatives engaged in handling inbound and/or outbound customer service calls onsite and remotely. We’re looking for a passionate individual with a start-up mentality and excellent work ethic that also has experience motivating and challenging employees to continuously improve and provide an excellent experience for every customer.

 Responsibilities

• Monitor activities of representatives to insure maximum efficiency of the team
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Drive people, process and technology initiatives to optimize the Customer and agent experience end-to-end
• Ensure that all policies and procedures are adhered to and call standards are met
• Handle and resolve escalated customer complaints and issues
• Ensure adherence to work schedule
• Evaluate staff performance and administer disciplinary actions consistent with company policy

• Bachelor degree and 2+ years of customer service or related experience required, or an equivalent combination of education and experience
• 2+ years of supervisory or management experience in Customer Service or Technical support
  
• Working knowledge of customer service software, databases and tools
  
• Awareness of industry’s latest technology trends and applications
  
• Ability to think strategically and to lead 
  
• Advanced troubleshooting and multi-tasking skills 
  
• Experience working with Consumer Electronics products is a plus 

What to Do Next: 

Please send us a resume and a cover telling us why no one is more right for the position than you. You can be sure that Cricut is a workplace that values individuality and variety, so write to us in your real voice and tell us what you’re all about. Please submit any online presence you may have (Twitter, Facebook, Fan pages made because of you), and if you are a DIY enthusiast, whether you think you are a good one or not, that means a lot to us, and we would love to hear about it when you send us your information!