Operations Specialist

  • Palo Alto, CA
  • Full-time

Company Description

Curbside is enabling a new way to shop, built for the era of instant mobile commerce. The Curbside App allows you to find, buy and seamlessly pick up products from nearby local stores. The Curbside app searches realtime local inventory across retailers and uses location-based technologies to alert stores when a customer is arriving for a pickup. Curbside helps consumers quickly get what they need and helps retailers better serve their increasingly mobile centric customers. The Curbside Merchant Console enables alerts to staff as customers arrive to pick up orders and also manages online order workflow.

Job Description

We're seeking a versatile individual who can contribute in a fast-paced and highly technical environment. The ideal candidate should be an extremely detail-oriented, customer centric, proactive, curious, self-motivated, and flexible individual.

  • Acquire a 360 degree understanding of Curbside's software and service flow by working and mastering all aspects of the Curbside experience.
  • Work on a variety of corporate and retail operational duties, ranging from on call customer support to Curbside order fulfillment.
  • Field research and analysis to enhance end to end Curbside customer experience; including but not limited to catalog management, retailer integration, Curbside software, retailer online ordering systems, customer service, and order management.
  • Work with customer experience, retail operations, R&D and operations teams to constantly improve the Curbside software, operations, order flow, and/or customer experience.
  • Contribute to the development and maintenance of standards, policies and procedures regarding customer service.
  • Monitor and verify the accuracy of orders from customers utilizing the organization's internal order tracking system.

Qualifications

  • Work well under pressure, be able to juggle many projects simultaneously
  • Great interpersonal and communication skills
  • Savvy with iOS or Android mobile operating system as well as Mac OS X or Windows.
  • Extreme organizational skills, attention to detail and passion for improving process/operations
  • Flexibility with schedule: available to run test and analysis at night and/or weekends.
  • Strong understanding and/or interest in shopping, e-commerce and/or alternative fulfillment.
  • Capable of working independently for extended periods of time and as a team player within all levels of the company
  • Meet deadlines and work well under pressure
  • Be results-oriented and deliver value added analysis
  • Strive to improve processes and reporting
  • Bachelors degree from top tier school. Technical or science degree a plus

Additional Information

Curbside’s investors include Index Ventures, Jerry Yang’s AME Cloud Ventures, Eric Schmidt’s Innovation Endeavors, O’Reilly AlphaTech Ventures, Gil Elbaz & David Waxman’s TenOneTen and Chicago Ventures.

All your information will be kept confidential according to EEO guidelines.