DPD is one of the fastest growing express parcel delivery companies in the UK, with a turnover of £1.9 billion. As a multi award-winning company that has been voted the nation’s favourite parcel carrier for eight years running, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit and retain the best people in the industry and be the UK's most sustainable delivery company.

We are currently recruiting for a full time Customer Support Operatives to work 40 hours a week between 10.30am to 7.00pm at our Depot in Basildon SS13 1DJ.

Our rapid growth means you can look forward to a secure and rewarding future with great development opportunities in an increasingly successful and expanding company.

We have fantastic opportunities for hardworking, driven and flexible individuals to join our team. 

The key responsibilities of this role are:

• Handling calls from drivers and identifying how to resolve any issues or queries
• Use of inhouse systems and analytics to track parcels and produce reports when needed
• Effectively managing a queue of drivers who have returned to the Depot with collections or undelivered items and ensuring these are processed in an accurate and timely manner
• Ensuring all driver handheld devices are downloaded properly in line with company procedures
• When required support warehouse operations this could include supporting the unloading and sorting of parcels
• As and when needed support customers when they comes to the depot to collect a parcel  
• Carry out such other duties as may reasonably be requested by the Management or the Shift Manager

Job Specific

Our depots operate 365 days a year and you will be required to work 5 shifts a week so this could include some weekend working.

Job Specifics

Ideally we are looking for someone who is available to start immediately.

In return we can offer you a competitive hourly rate.  As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000’s of retailers.

DPD is a Valuable 500 company and a Disability Confident Employer