DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry.

We are currently recruiting a Cash & Banking Administration Apprentice to strengthen our awesome Credit Management & Claims team based in Bristol.

We are looking for an individual who demonstrates great attention to detail and has a background of fast-paced process administration based roles.

To administer the processing of customer claims for lost and damaged parcels, subsequently issuing financial settlements where applicable and appropriately communicating to customers when not.

Manage customer interactions via telephone and email, ensuring our customers' expectations are always appropriately met.

The Cash & Banking Administration Apprentice will work alongside their wider team whilst completing a Level 3 Business Administration apprenticeship.

Key Tasks/Areas of Responsibility:
● Importing payments into our AR sales ledger
● Allocating payments and credit notes to invoices
● Customer contact to obtain remittance advice
● Setting up Direct Debit Agreement
● Preparing and submitting weekly Direct Debit runs to bank
● Various reconciliations and reporting requirements
● Complete ad hoc tasks in relation to the above when appropriate

Apprenticeship Qualification

Completion of a Level 3 Business Admin qualification.

Key Measures of Performance

• Compliance with training and qualification schedule
• Productivity
• Attendance record
• Training reports
• Assigned mentor report
• Ensure 99.8% of receipts are allocated within the period received
• All data imported to systems within agreed timescales
• All Direct Debit mandates actioned within 24 hours of receipt

Candidates must have achieved a GCSE/Level 2 in Maths and English

Providers for the chosen qualification may also set their own eligibility criteria that candidates must meet.

What we’re looking for;

• Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily)

• Independently motivated, with the ability to take on tasks and duties without immediate direction

• Excellent communication skills and the ability to communicate effectively at all levels

• High attention to detail to produce accurate and quality work

• An individual who has the ability to welcome and adapt to change, within a forward thinking business.

• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability

Rates of Pay:

Apprentices at DPD are paid above the national standard apprenticeship pay

Special Conditions

• Study leave

• Opportunity to work in a clean, health and safety conscious environment

• Funded Training to develop your skills

• The opportunity to progress your career within the business

• Further training to develop wider skills 

• Access to MyBenefits and DPD rewards programme

You can apply for this role by uploading your CV however if you do not have a CV write a covering letter that outlines your reasons for applying and your interest in the qualification on offer.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. There is a culture of recognition and reward within DPD to include; long-service awards, a special recognition programme for those individuals that go above and beyond, and the DPD Personality of the Year award.

If successful you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionised the express parcel industry and continues to define its outlook for the future.

DPD is a Valuable 500 company and a Disability Confident Employer

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