• Contract Type: Permanent 37.5 Hours Per Week
• Salary: Circa £58,394.75 plus car and commission 
• Location: Yorkshire and North West England
• Days of Work: Monday to Friday

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of over £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

A vacancy now exists for an outstanding Strategic Account Manager based within our highly skilled and high performing Customer Relationship Management (CRM) Team, covering Leeds and the surrounding areas.  In this role you will report to our Regional Customer Relationship Manager.

As a Strategic Account Manager your primary responsibility will be to retain and develop the value and profitability of a designated portfolio of customers through close, proactive account management and applications of the partnering process. 

Key responsibilities of this role include:

• To develop, for each customer, clear objectives to achieve your portfolio revenue and contribution target.
• Maintain comprehensive and up-to-date information on all aspects of the customer’s business within Salesforce. · To manage the successful handover of new accounts from Sales Executives (Criteria below): 
• Identify all additional revenue / profit opportunities within your portfolio. 
• Customer meetings carried out in line with call matrix.
• Each meeting having an agenda and outcome recorded within Salesforce
• Be responsive to customer’s operational, commercial needs and challenges.
• Achieve planned levels of revenue/contribution improvement through timely rate renewals.
• Provide information and analysis on your portfolio to support tactical operational resource planning.
• Develop multi-functional and multi-level business relationships within the customer’s organisations
• Achieve overall customer retention levels rates above 96%
• Maintain up to date committed and prospect pipeline within Salesforce.
• Utilise the company business intelligence tools to manage portfolios key measures in line with the commercial policy 

About You

As the successful candidate you will be passionate about delivering amazing service every day. Your career history will demonstrate experience in high level Account Management 

You will have a natural ability to engage with customers both face to face and over the phone delivering outstanding customer service to ensure our customers expectations are met.

You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly. 

We will also expect you to be 

• A person capable of decisive and effective decision-making, in a time pressured environment
• Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
• Proficient in Microsoft Office/Google Suite applications to include using Keynote
• Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Hard Work and Accountability
• Full clean driving licence and a flexible approach to regional travel and occasional overnight stays.

About our benefits:

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking 
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today