Junior Customer Success Manager FR (M/F/D)

  • Paris, France
  • Full-time
  • Department: Global Business
  • Skills / Job Strem Ref: Sales & Marketing
  • Type of Contract: Permanent

Company Description

Dailymotion is the leading video discovery destination & technology that learns about your tastes over time, constantly surfacing the best, most relevant content on the web. Our mission is to provide the best video user experience for consumers on the market, connecting publishers and advertisers to engaged viewers who turn to Dailymotion for their daily fix of the most compelling music,  entertainment, news, and sports content around.

Through partnerships with the world's leading publishers and content creators, France Télévisions, Le Parisien, CBS, Bein Sports, CNN, GQ, Universal Music Group, VICE and more, Dailymotion commands 3 billion monthly pageviews across its mobile app, desktop and connected TV experiences. Dailymotion is owned by Vivendi, one of the largest mass-media corporations in the world.

At Dailymotion, we‘re storytellers. We build the best place for people to enjoy the videos that matter. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring discoverable stories to life through premium content from the world’s best publishers. We do this by helping these publishers grow their audiences and monetize their content, their way.

Dailymotion is proud to be an equal employment opportunity and affirmative action employer. We value inclusion and we want you to help us thrive for a more diverse community.

Job Description

Serve as advertiser point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle by owning tasks and leveraging AdOps teams. This includes, but is not limited to, the following:

  • Collaborate with Sales Directors to process and respond to RFPs, working closely with AdOps and Sales Marketing
  • Work cross-functionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizations
  • Expand and develop client relationships to build and maintain deep-level partnerships
  • Focus on client retention, growth, renewal, and client satisfaction
  • Oversee I/O processing, campaign setup and creative submission from clients
  • Serve as the primary post-sale POC for clients in a designated book of business
  • Monitor and influence campaign delivery, troubleshoot and escalate delivery issues to AdOps team when needed
  • Collaborate with AdOps to provide optimization for campaigns
  • Collaborate with Business Analytics to conduct in-depth data analysis and develop actionable insights/recommendations for future campaigns

Partner with Business Analytics and Sales Marketing to develop and provide strategic insights, campaign wrap-ups and/or quarterly business reviews to clients

Qualifications

  • A first experience in digital advertising and client facing roles is a plus 
  • Excellent organizational, interpersonal and communication (written and verbal) skills
  • Solid computer skills including advanced knowledge of spreadsheets (MS Excel), word processing (MS Word), strong presentation skills (MS Powerpoint) and CRM systems
  • Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes
  • Ability to handle multiple priorities
  • Strong analytical skills
  • Problem identifier and problem solver
  • Ability to function equally well independently and as part of a team

Additional Information

At Dailymotion, we empower candidates to take action. If this job sounds like a great opportunity for you, be confident in your skills, we are always happy to meet you! If needed, we can accommodate our recruitment process for your special abilities.

Location: Paris, France 
Type of contract: CDI 
Start Date: ASAP 

🔍Want to learn more about us:

  • Dailymotion.com
  • New-York office - BuiltIn
  • Offices in France - Welcome to the Jungle
  • Our articles  
  • 🏡 Remote Work Policy 
    💰 Saving Plan Vivendi 
    🍼 Paternity leave or Coparental leave extended 
    🕶️  Living Employee Culture (Events / Trainings / Partys / All hands / Dailymotion tradition…) 
    🚀 Career development support (training / internal mobility / compensation cycle / 360 quarter feedback review …)
    🏥 High-end Health Insurance and Personal Services Vouchers (CESU)
    ⛱️ Paid Time off – RTT and Saving time plan (CET)
    ✅ Meal Vouchers – Public Transport and Bike refund 
    🎡European Economic and Social Committee (sport membership/cinemas vouchers/gift vouchers/discount) 

    I'm interested

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