Junior Customer Success Manager APAC (All Genders)

  • Singapore
  • Full-time
  • Department: Global Business
  • Skills / Job Strem Ref: Sales & Marketing
  • Type of Contract: Permanent

Company Description

Dailymotion is the leading video discovery destination & technology that learns about your tastes over time, constantly surfacing the best, most relevant content on the web. Our mission is to provide the best video user experience for consumers on the market, connecting publishers and advertisers to engaged viewers who turn to Dailymotion for their daily fix of the most compelling music,  entertainment, news and sports content around.

Through partnerships with the world's leading publishers and content creators, GMA, Star Media Group, Viva.co.id, One India, GMM, PEP.ph, and more, Dailymotion commands 3 billion monthly pageviews across its mobile app, desktop and connected TV experiences. Dailymotion is owned by Vivendi, one of the largest mass-media corporations in the world.

At Dailymotion, we‘re storytellers. We build the best place for people to enjoy the videos that matter. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring discoverable stories to life through premium content from the world’s best publishers. We do this by helping these publishers grow their audiences and monetize their content, their way.

Dailymotion is proud to be an equal employment opportunity and affirmative action employer. We value inclusion and we want you to help us thrive for a more diverse community.

Job Description

Serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle. Your main KPIs are client’s conversion / retention /satisfaction. Your scope will include, but is not limited to, the following: 

  • Brief & RFPs answering: Respond to RFPs and client inquiries working closely with Sales directors, AdOps, and Marketing teams 
  • Internal Coordination for Campaign Setup: Collaborate with clients, Sales team, and AdOps team to manage the preparation of each campaign 
  • Post-campaign Reports: Conduct & Present in-depth analysis of campaign performance and develop actionable insights/recommendations for future campaigns in form of post-campaign reports 
  • BLS: Actively monitor the execution of brand-lift study & compose an in-depth analysis  
  • Campaign delivery: Collaborate with the AdOps team to secure campaign delivery & achieve client KPIs 
  • Solution Packages: Support the Sales Marketing Manager to build strong and effective media and insight solutions 
  • Upsell & cross-sell: Identify upsell/cross-sell opportunities for key accounts and build strong media recommendations to meet client needs and objectives 

Qualifications

  • Previous experience in client-facing roles in digital advertising industry is a big plus  
  • Experience in using analytics tools (e.g. Tableau / Power BI) and agile project management tool (e.g. JIRA) is a plus 
  • Excellent project management, organizational, interpersonal and communication (written and verbal) skills 
  • Fast-learner with high attention to detail and strong analytical skills 
  • Advanced command of PPT & Excel 
  • Ability to function equally well independently and as part of a team 
  • High fluency of English is a must, while native speaker of any of these languages below is preferred: Mandarin / Korean / Hindi / Thai / Bahasa Indonesia 

Additional Information

At Dailymotion, we empower candidates to take action. If this job sounds like a great opportunity for you, be confident in your skills, we are always happy to meet you! If needed, we can accommodate our recruitment process for your special abilities.

Location: Singapore
Type of contract: Full-time & Permanent 
Start Date: ASAP

For the Singapore Office 

🏥100% company-paid health insurance
⛱️25 days paid time off, 14 days paid sick leave
🏡 Hybrid Work Framework
🚀Career development support (training / internal mobility / compensation cycle / 360 quarter feedback review …)
🍼 8 weeks paid Paternity leave or Co-parental leave
🚆Commuter benefit coverage
🕶️Excellent Employee Culture (Company Events / Trainings / Parties / All hands …) 
🍏Free food and drinks

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