Field Engineer

  • Full-time

Company Description

DATTUS helps industrial facilities compete in the rapidly evolving industrial environment through platform solutions that enable data-driven decision-making. DATTUS’s hardware + software systems for data collection, aggregation, visualization, and analytics provides a seamless path for industries to add "Smart" to their operations - enabling value delivery across maintenance & reliability, operational efficiencies, process & quality management, manufacturing yield & throughput, environmental health & safety, opens up new business models for machinery OEMs by enabling more intimate relationships with customers. - 

Dattus Inc. (Formerly known as Bearing Analytics) was founded in 2013, and has won significant recognition on the national and international stages. Dattus is rapidly building out a team that will stay and grow with the company.

Job Description

  1. Bachlors or Diploma Holders in Electronics, Electrical or Instrumentation or equivalent with 1-2 Yr of experience- Person should have good communication skill.Freshers please don't apply.
  2. Install Dattus products and accessories at customer sites.- Undertake on-site and remote fault finding and repair of supplied equipment. Significant travel away from home will be required.       
  3.  a) Diagnose, troubleshoot and repair system problems at Customer sites.       b) Carryout preventative maintenance service to maximize uptime in line with Customer production            schedules and equipment specifications.        c) Provide telephone technical support.
  4. Service electrical, mechanical and software based production equipment. 
  5. Maintain records of and follow service procedures and technical bulletins.
  6. Provide technical (product) and Health & Safety training to Customers on supplied products.
  7. Document customer training class attendees.
  8. Provide daily installation updates to installation planning and or project management.-
  9.  Liaise appropriately with site personnel who may include managers, operators, maintenance staff, and electricians.
  10. Provide timely response to internal and external Customers.        a) Maintain complete and up to date work records and other administration tasks as required by the business        b) Work well with Sales and the internal organization.        c) Provide constructive feedback both positive and negative on group products and local channel engineered accessories.        d) Represent the company in a professional manner at all times.        e) Accept increasing responsibility with tenure.        f) Initiate proactive action on behalf of the Customer.        g) Provide closed loop feedback on all escalated Customer actions.- 
  11. Provide feedback and take an active role in solution implementation to improve the overall installation and customer training process.
  12. Share installation best practices with other installation engineers / service technicians.- Communicate with the Customer, other team members and vendors specific engineering features/enhancements relevant to improving support and maintenance of the system.
  13. Work comfortably in a remote environment        a. Self motivated/organized, and operates without the need for direct supervision/guidance.        b. Performs all administrative work related tasks in a timely manner.        c. Manage parts inventory for accuracy and install base profile.        d. Ensure work area is clean, tidy and safe at all times.- Additional projects as required by the business.

Qualifications

  1. Bachlors or Diploma Holders in Electronics, Electrical or Instrumentation or equivalent with 1-2 Yr of experience- Person should have good communication skill.

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Additional Information

Reports To: Product Lead

Start Date: As soon as possible.

All your information will be kept confidential according to EEO guidelines.