Dcode was founded on the belief that technology can improve the way our government operates. Through our tech accelerators, training programs, and more we bring together a community of leaders across tech, government, industry, and venture capital to work together on solving some of government's most difficult problems.

Our team is looking for a Director of Partnerships to grow a critical piece of our community. The partnerships we establish with large technology companies, management consultancies, and systems integrators in the federal community is an important part of driving innovation in the government. Driving value and success with our partners is vital to our long-term growth and goals. As such, we need a director to own and grow these relationships! 

Your responsibilities will include: 

Strategic and Operational Planning and Execution

• Develop and implement the strategy for partnership growth and success, including a strategy for processes such as pipeline management, customer on-boarding, and customer management and reporting
• Design and implement a data collection and management strategy that aggregates priorities and needs of partners in a way that facilitates connections and success with technologies and government customers
• Interact with cross-functional teams to facilitate success across our both Dcode and our entire community 
• Identify and develop new product offerings that Dcode can offer to potential partners
• Monitor costs, invoices, and cash flow, related to business line execution 
• Identify opportunities for continuous improvement
• Manage the partnerships team

Business Development and Pipeline

• Design and implement a strategy to identify new partners to bring into the Dcode community
• Work with the marketing team to develop and execute an outreach and communication strategy to future and existing partners
• Drive revenue growth and track opportunities
• Expand our accounts through cross-sell and up-sell

Customer Success Management

• Drive partner success and outcomes
• Understand and map customer journey and develop strategies around listening points in journey  
• Oversee existing relationships with senior leaders at key partner organizations and ensuring service levels and expectations are met
• Work with partners to identify strategic opportunities for future collaboration and growth
• Measure effectiveness of customer success through metrics and data in order to Influence future lifetime value through higher customer satisfaction and overall health scores
• Help maintain and ensure partner renewal rates
   

You’ll learn something new every day in this role. We’ll teach you the ropes but ideal candidates will have:

• 7+ years of work experience
• Prior experience in customer success, channel/partner management, consulting, business development or similar
• Strong interest in technology, startups, or government
• Microsoft Office and G-Suite and the ability to quickly adapt to new technologies
• Demonstrable competency in strategic planning and development
• Deep understanding of value drivers in recurring revenue business models
• Ability to listen to customers and decerns needs and value add opportunities, where they may not be obvious
• Ability to manage influence through persuasion, negotiation, and consensus building
• Working knowledge of data analysis and performance/operation metrics
• Willing and able to support operations in a fast-paced environment
• A creative problem-solver with a demonstrated ability to produce results
• Efficient, resilient, and flexible
• Enthusiastic and creative leader with the ability to inspire others
• Willing to work in an environment that is welcoming, open, transparent, curious, collaborative, challenging, results-driven, and fun!

All your information will be kept confidential according to EEO guidelines.

Dcode believes in diversity as strength. We provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, or other. We proudly uphold a zero tolerance policy.