Digital Community Lead - Delio Connect

  • Full-time

Company Description

Please note: We are considering applicants who are based in either the UK or US for this position.

Delio is transforming private markets. Through our technology and expertise, we help the world’s most respected financial institutions to deliver private market transactions to their clients. 

Our configurable, white-labelled technology is already being used by more than 90 organisations in 17 countries around the world, including the likes of Barclays, ING, Coutts and UBS. However, we’re only just getting started.

As an award-winning, high growth company, we’ve set ourselves ambitious and challenging targets that build on the rapid progress we’ve made since 2015. To achieve these goals, we work hard, have high expectations and hold each other to account. However, we also support one another and collaborate to ensure that everyone can play a part in our success.

Job Description

A key pillar of Delio’s future growth is Connect, our vision of a digital infrastructure that allows private market actors to share deals and interact with each other on a global basis. The Connect Manager will play a pivotal role in launching, building and engaging this community. We’re looking for an entrepreneurially minded digital-native who passionately believes in the value that online communities can generate. 

As a key hire in the Delio team, this role will offer a unique opportunity to shape the strategic direction of the Connect proposition, while also taking responsibility for the tactical execution of a growth plan. This is likely to include (but won’t be limited to) community management, stakeholder engagement and communications. 

The ideal candidate will be naturally inquisitive, enjoy testing and iterating ideas, and like working cross-functionally with design, product and communications specialists. You’ll also have a passion for instigating and managing transformation projects, finding solutions to problems, and demonstrating how you’re driving improvement.

Key responsibilities

  • Work alongside the Head of Connect to build the Delio Connect proposition and act as the brand champion 
  • Take a lead role in the digital transformation of DelioConnect from a concept to a tangible commercial model that powers Delio’s growth 
  • Collaborate cross-functionally with various stakeholders from across the business to solve problems in innovative ways
  • Lead client and stakeholder engagement within the DelioConnect community to create a vibrant and active digital ecosystem
  • Manage client relationships including, but not limited to, commercial, operational and regulatory matters
  • Act as an advocate for innovation by challenging traditional thinking and managing change
  • Use agile project management techniques to deliver the maximum value to clients and stakeholders
  • Test, monitor and iterate the proposition to drive performance improvements against key metrics
  • Research, develop and support opportunities for growth


Essential requirements

  • Experience in managing digital-first communities, professional programmes or business networks
  • Digitally proficient, with experience in managing online channels and platforms 
  • Ability to manage multiple tasks at the same time and prioritise appropriately
  • First-class stakeholder management skills 
  • Excellent interpersonal and communication skills

Desirable requirements

  • Good understanding of product strategy, the development lifecycle and managing highly complex propositions
  • Experience of working in a financial services or professional services environment
  • Knowledge of financial services and/or private markets
  • Previous experience within a marketing/comms role 

Additional Information

We are an equal opportunities employer and value diversity. Joining Delio you can expect:

  • A salary of up to £80,000 depending on experience 
  • 25 days off + bank holidays
  • An additional day off for your birthday
  • Length of service annual leave increases
  • A hybrid working environment
  • Competitive pension contributions
  • Life insurance (3x salary)
  • Flexible working
  • Private medical cover
  • Dedicated training & wellbeing budget for each employee
  • Afternoon per month dedicated to development
  • Perks platform with discounts at over 30,000 brands