Sr Solutions Architect - SFDC

  • Los Gatos, CA
  • Full-time

Company Description

DSG delivers cloud accelerated business solutions based on leading ERP and CRM applications NetSuite and Salesforce™. With our deep business and technology expertise and the experience gained in hundreds of successful projects, DSG is acknowledged as one of the leading cloud business solutions providers by our major business partner, NetSuite, and by cloud media and analysts such as IDC and CRN. Since 2005, hundreds of companies from startups to the Fortune 500 have worked with DSG and our proven Realize, Optimize and Revitalize methodologies to implement tailored NetSuite and Salesforce™ solutions that, from day one, deliver value, insight and business acceleration.

Job Description

Job Purpose: Facilitates the implementation and optimization of process

and systems infrastructure for DSG’s clients. The role uses strong project

management skills, detailed industry knowledge of best practices, and a

formal understanding of the applications as they pertain to the customer’s

business needs.

Senior Solutions Architect Performance Responsibilities:

As a solutions architect:

• Leads customer Discovery, including business processes re-engineered as

needed.

• Translates customer requirements into sound NetSuite/SFDC architecture.

• Leads iterative customer-facing configuration and training sessions across

the full suite of SFDC functionality.

• Operates as translator between customer and the DSG development team

to ensure customizations meet or exceed business expectations.

• Maintains current detailed knowledge of SFDC functional

footprint and DSG custom solutions that extend native SFDC functionality.

• Leads internal knowledge sharing sessions to promote cross education.

• Documents functional specifications for solution customizations for use by

DSG Development team.

• Adheres to and provides recommended enhancements to DSG

methodology and internal processes.

• Helps to document best practices in developing and deploying DSG

solutions.

• Assists in pre-sales activities as needed.

• Mentorship of new solution architects.

As a project manager:

• Ensures smooth transition to the post-production support team.

• Builds and maintains confidence of colleagues and customers

throughout engagements.

• Performs Project Management responsibilities on select engagements.

o Delegate appropriate tasks and provide mentorship to Solutions

Architects.

o Responsible for overall project satisfaction of customer and for

o Monitors and regularly communicates to key stakeholders the

o Acts as point of escalation for customer project sponsors.

meeting or exceeding minimum project profitability targets.

time, scope and budget of engagements under management.

Qualifications

  • 15+ years experience, with atleast 5 years of external client facing consulting experience in the Small and Medium Business market
  • Maintains current knowledge of custom solutions that extend native Salesforce.com functionality
  • Maintains current detailed knowledge of Salesforce.com functional footprint
  • Clear track record of customer success in high tech, consumer products and/or services enterprises
  • Self-motivated with ability to work virtually and remotely
  • Travel required - 10 – 20%