Contact Center Supervisor

  • Plymouth, MI
  • Full-time

Company Description

 Destination Rewards is the industry's most innovative provider of loyalty, incentive and engagement solutions. Since inception in 2001, our goal has always been to drive client results at a fraction of the cost of traditional loyalty and incentive programs. We offer superior technology on a completely customizable platform that includes a robust array of travel, merchandise, gift cards, premium local coupons, daily deals, auctions, sweepstakes, games and more.


At Destination Rewards, the innovation and creativity of our employees keeps our business moving forward.  We offer our employees, health, dental, vision, wellness, paid time off, tuition and professional development reimbursement, but most of all we foster a fun and creative atmosphere. If you are interested in a rewarding career, please submit your resume.The hours for this position is 12:00 pm to 9:00 pm.

Job Description

  • Manage and supervise the MI Contact Center operation
  • Ensure delivery of exemplary customer service
  • Monitor work performance and manage daily activities of the Contact Center team members
  • Assist in resolving customer issues
  • Interpret Contact Center statistics and report status of all activities
  • Assist in the development and accomplishment of departmental and Contact Center team member’s goals and objectives
  • Manage Contact Center workflow to meet service level requirements
  • Handle customer service calls as needed
  • Trouble shoot and resolve technical issues
  • Contribute to effective communications between Destination Rewards and our Clients and Vendors/Suppliers
  • Maintain effective intra-departmental (Florida and Michigan) and internal communications with all departments
  • Supervise and develop Contact Center team members and work closely with the Quality Assurance team
  • Manage projects and tasks assigned by the Director of Customer Service
  • Complete duties as assigned by the Director of  Customer Service and Vice President of Operations
  • Support the company/department culture, objectives and goals

Qualifications

  • Exemplary customer service and communication skills (written and verbal)
  • 4 year College degree or equivalent work experience
  • 2 years supervisor experience
  • 2 years Customer Service/Call Center experience
  • Knowledge of CallCenter statistics and call routing systems
  • Internet proficiency
  • Knowledge of Internet booking and e-Commerce sites
  • Technical troubleshooting experience
  • Typing and date entry skills
  • Knowledge of Microsoft Word, Excel and Service Tickets programs

Additional Information

A background check is required for this position. We are looking for a dedicated person who wants to grow with the company. Salary history is required to be considered for the position. References will be checked.

Please forward your resumes to humanresources@destinationrewards.com