Content Strategist

  • Full-time
  • Department: Digital

Company Description

We're a continually growing, innovative and multi-award-winning wholesaler and distributor of communications, cloud, billing and hardware products and services. 

We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK's top telcos, networks, and vendors, including BT, TTB, Vodafone, Virgin Media O2, EE, CityFibre, Sophos, Microsoft and Samsung.

As a Channel-only business, we never sell directly to the end-user. Instead, we serve a market of independent resellers, which we proudly refer to as our partners. 

We offer our partners a market-leading and comprehensive product portfolio, intuitive portals and platforms and a passionate team of industry experts.

We make a complex industry as simple as possible for our partners, enabling them with a commercial platform to sell the latest technologies and solutions to the resilient UK SMB market.

We have huge aspirations to challenge our industry and what we do, and we continuously dream big for the future. As a team of over 750 people, we're all immensely proud to work for a rapidly expanding company with an incredible culture that puts our team members and partners at the heart of everything we do.

Job Description

  • Department: Product Design & Insight
  • Salary: up to £48,000 (DOE)
  • Location: Anywhere in UK (Remote)

About the Role:

We’re growing and are looking for a Content Strategistto join our product design team. 

Our vision is to create the best experience possible for our partners, leveraging data to create insight into future products and services that push the boundary of our sector. 

We’re looking for someone that can show a deep understanding of end-to-end journeys and how content is affected within these journeys. You can identify where journey fixes or content improvements need to be made. You can take responsibility for assuring the quality of content from more junior colleagues, and coaching and guiding them to improve. You can ensure that content is regularly reviewed and evaluated, contributing to continuous improvements and iteration. You can encourage a continuous improvement mindset in teams and more junior content colleagues. 

Role responsibilities:

  • Design and iterate user-centred content and user journeys, efficiently and to a high standard
  • Collaborate with Analytics and Research to identify the needs of our partners, map out key user journeys and inform content strategy
  • Review and direct other content designers and experts from other disciplines
  • Bring consistency to the business through sharing of good practice guidance
  • Build strong relationships with stakeholders across large-scale and high-profile digital projects, influencing and collaborating with them
  • Contribute to guidance for our Experience Library, including content principles and patterns
  • Be a core member of the content design community
  • Support colleagues and stakeholders from other disciplines understand what content design is, why it’s important, and how to work with our creative team.


  • A proven track record in developing strategies for content
  • Able to manage and guide others within a growing team
  • You enjoy taking complex jargon, processes and language and turning it into something anyone can understand.
  • You know the importance of creating clear flows and consistent experiences while making sure that all user interactions are initiated with the same voice.

Additional Information

Giacom, DWS and Union Street are part of the same group of companies, bringing together three leading channel solutions in telecoms, cloud software services and cloud billing. Our aspiration is to be the number one supplier in the channel.

Your job role may be focused at one of the brands, but you will interact and impact across the wider group of companies.

What’s in it for you? Why should you come and work for us?

Our benefits consist of; no dress code (you, do you), Work with and learn from experts in the telecoms industry, a wellbeing and engagement team, 'if you want a career with us then grab it' concept, recognition and team/industry events as well as a whole host of other benefits which can be found on our website on our Careers page.

We are an equal opportunities employer, and we positively encourage applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity.

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you have a disability or long-term health condition and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure you let me know.

Successful applicants will be required to undertake a Disclosure Barring Service (DBS) check, provide two references and proof of right to work in the UK, unrestricted.

Here are some of the benefits that we offer…

  • 25 days holidays, plus bank holidays!
  • Pension
  • Employees Assistance Programme
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday

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